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Associate Resume Example

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ASSOCIATE
Education
Bachelors of Social Science: Criminal Justice Or Social Work, Expected in 06/2023
Eastern Washington University - City, State
High School Diploma : 06/2019
Wilson High School - City
Professional Summary

I have been working in customer service for about 3 years now. With all of the different jobs I've had, I've learned how to solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Skills
  • Customer Interaction
  • Product and Service Sales
  • Sales
  • Food Preparation
  • Cash Handling
  • Customer Service Orientation
  • Cleaning
  • Cash Register Operation
  • Food Safety
  • Stocking and Replenishing
  • Issuing Receipts
  • Good Telephone Etiquette
  • Purchase Assistance
  • Customer Direction
  • Product Knowledge
  • New Product Information
  • Microsoft Office Suite Proficiency
Work History
Associate , 08/2020 to Current
Company Name – City, State
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Ecommerce/Retail Associate , 04/2020 to 07/2020
Company Name – City, State
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Performed stocking and informed management of low inventory quickly.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Engaged in on-going development of personal selling skills and product knowledge.
  • Answered customer questions regarding merchandise and pricing.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Expressed to customers passion for company brand, products, services and solutions.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Actively engaged customers to provide general assistance and information on store merchandise.
Office Assistant, 09/2019 to 06/2020
Company Name – City, State
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Sorted and distributed office mail and recorded incoming shipments forcorporate records.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
Waitstaff , 09/2017 to 08/2019
Company Name – City, State
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
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Resume Overview

School Attended

  • Eastern Washington University
  • Wilson High School

Job Titles Held:

  • Associate
  • Ecommerce/Retail Associate
  • Office Assistant
  • Waitstaff

Degrees

  • Bachelors of Social Science : Criminal Justice Or Social Work , Expected in 06/2023
    High School Diploma : 06/2019

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