Bachelors of Social Science: Criminal Justice Or Social Work, Expected in 06/2023 Eastern Washington University - Cheney, WA GPA:
High School Diploma : , Expected in 06/2019 Wilson High School - Tacoma, WA, GPA:
Professional Summary
I have been working in customer service for about 3 years now. With all of the different jobs I’ve had, I’ve learned how to solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Skills
Customer Interaction
Product and Service Sales
Sales
Food Preparation
Cash Handling
Customer Service Orientation
Cleaning
Cash Register Operation
Food Safety
Stocking and Replenishing
Issuing Receipts
Good Telephone Etiquette
Purchase Assistance
Customer Direction
Product Knowledge
New Product Information
Microsoft Office Suite Proficiency
Work History
Associate , 08/2020 to Current Guardtexas – Fort Worth, TX,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers with special services, account updates and promotional options.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Ecommerce/Retail Associate , 04/2020 to 07/2020 Sun Communities – Ladson, SC,
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained clean sales floor and straightened and faced merchandise.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Checked prices for customers and processed items sold by scanning barcodes.
Performed stocking and informed management of low inventory quickly.
Applied interpersonal and communication skills to establish selling relationship with customers.
Assisted customers by answering questions and fulfilling requests.
Offered advice and assistance to customers, paying attention to special needs or wants.
Engaged in on-going development of personal selling skills and product knowledge.
Answered customer questions regarding merchandise and pricing.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Expressed to customers passion for company brand, products, services and solutions.
Reported to work early, checked low inventory, learned sales or special offerings, and became aClaire of store issues.
Trained in loss prevention, visual merchandising and general sales skills.
Actively engaged customers to provide general assistance and information on store merchandise.
Office Assistant, 09/2019 to 06/2020 Wesley – Bonney Lake, WA,
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Processed payments and documented account changes for financial accuracy and transparency.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Assisted senior recruiting staff with career fairs and recruiting events.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Oversaw automated tracking and documentation of data, client correspondence and office operations.
Waitstaff , 09/2017 to 08/2019 Weatherly Inn – City, STATE,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
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