LiveCareer-Resume

associate resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking and Influential individual seeking chance to take on new challenges and help great company succeed. Hands-on professional with capabilities in exceeding customer service Recognized for dynamic work ethic and team player attitude.

Skills
  • Customer Service
  • Time Management
  • Customer interaction
  • Business strategies
  • Team management
  • Scheduling and calendar management
  • Meeting planning
  • Billing and invoicing
  • Data entry
  • Advanced MS Office Suite knowledge
  • Detailed meeting minutes
  • Strong interpersonal skills
Education and Training
Thomasville High School Thomasville, NC Expected in 06/2019 : - GPA :
  • Student council Secretary Member
  • 3.0 GPA
  • Experience in Clerical skills. Completed office and library clerical course.
Winston Salem Street School Winston-Salem, NC, Expected in 06/2019 High School Diploma : - GPA :
  • Graduated with 3.0 GPA
Strayer University Washington, DC, Expected in 03/2025 Bachelor of Science : Criminal Justice - GPA :
  • 3.75 GPA
  • Dean's List Honoree: {Spring 2021 quarter} {Summer 2021 quarter}
  • Minor in Crime and criminal behavior
  • Major in Criminal Justice
Certifications

Microsoft Powerpoint certification

MIcrosoft word certification

Experience
Igs Boston - Associate
Boston, MA, 07/2016 - 07/2017
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
  • Identified needs of customers promptly and efficiently.
  • · Able to effectively tailor communication and style to differing audiences
  • · experience navigating and resolving various customer inquires
  • · Managed customer relations and customer service through daily communication and interaction
  • Kept office records organized and supplies well-stocked for optimal team performance.
Iqor - Work at Home Customer Service Representative
Depew, NY, 01/2017 - 01/2018
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Assessed customer account information to determine current issues and potential solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
Concentrix - Customer Advocate Specialist
City, STATE, 07/2018 - 06/2020
  • · Interfaced with customers via inbound calls, outbound calls, or through the Internet.
  • · Provides customer service support and resolution of routine problems regarding client's product or services.
  • · Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • · Opens customer accounts by recording account information.
  • · Maintains customer records by updating account information.
  • · Maintaining a positive, empathetic and professional attitude toward customers at all times .
  • Maintained thorough and detailed documentation of customer interactions and outcomes.
  • Consulted with customers to discuss concerns and offer detailed information.
  • Engaged with customers and worked to resolve product and service issues.
Newell Brands Rubbermaid - consumer care
City, STATE, 08/2020 - 11/2020
  • · Interfaced with customers via inbound calls, outbound calls, or through the Internet.
  • · Provides customer service support and resolution of routine problems regarding client's product or services.
  • · Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • · Opens customer accounts by recording account information.
  • · Maintains customer records by updating account information.
  • · Maintaining a positive, empathetic and professional attitude toward customers at all times .
  • Troubleshot and resolved customer issues.
  • Answered consumer inquiries with friendly and knowledgeable support.
  • Displayed creativity, handled fast-paced environment and met deadlines.

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Resume Overview

School Attended

  • Thomasville High School
  • Winston Salem Street School
  • Strayer University

Job Titles Held:

  • Associate
  • Work at Home Customer Service Representative
  • Customer Advocate Specialist
  • consumer care

Degrees

  • High School Diploma
  • Bachelor of Science

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