LiveCareer-Resume

associate resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with [Number] years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Customer-oriented sales professional with [Number] years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Skills
  • EMR charting
  • Money Management
  • Result interpretation
  • Practice management
  • Social media management
  • Messaging and speechwriting
  • Leadership messaging and speechwriting
  • Event coordination
  • Team development
  • Computer skills
  • Research proficiency
  • Incentive initiatives
  • Product development
  • Video instruction
  • Training program design
Experience
Associate, 11/2022 to Current
Tapestry, Inc.Palo Alto, CA,
  • Arranged and stocked new merchandise following placement directions.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Gathered data to incorporate into reports and presentations.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Investigated and resolved issues to drive better service for customers and employees.
  • Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
  • Supported management team to facilitate task completion and meet performance goals.
  • Updated inventory and production information using warehouse management systems and scanner guns.
Customer Service Cashier, 07/2022 to 10/2022
Common SpiritGarrison, ND,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Maintained cleanliness and presentation of stock room and production floor.
Training Manager, 07/2021 to 05/2022
Charles Schwab CorporationHuntersville, NC,
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Implemented training improvements to achieve desired results.
  • Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Maintained comprehensive database to track training, certifications and qualifications.
  • Designed training schedules for new and existing employees.
  • Collaborated with internal teams to produce and maintain knowledge base content.
  • Explored new technologies to address or identify gaps and provide standardization and optimization.
Customer Service Associate, 05/2021 to 03/2022
TransperfectTempe, AZ,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Troubleshot shortages and overages to support quality control efforts.
  • Developed and organized electronic files to maintain customer service-related documents.
  • Addressed inquiries, resolved customer issues and managed customer relations.
Education and Training
Associate of Arts: , Expected in 01/2024 to Parkland College - Champaign, IL,
GPA:
High School Diploma: , Expected in 05/2021 to Centennial High School - Champaign, IL,
GPA:
Languages
English:
Professional
Negotiated:
French:
Professional
Negotiated:
Accomplishments
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Realized [Result] in ongoing effort to boost revenue while reducing costs.
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%.
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association

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Resume Overview

School Attended

  • Parkland College
  • Centennial High School

Job Titles Held:

  • Associate
  • Customer Service Cashier
  • Training Manager
  • Customer Service Associate

Degrees

  • Associate of Arts
  • High School Diploma

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