assistant wire operations manager resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated banker with over 15+ years experience from a high-volume, fast paced wire department providing excellent customer service throughout the bank while demonstrating leadership and expertise in accounting, operations and wires. Willingness to take on added responsibilities to meet team goals and manage priorities with a positive attitude.
Skills
Verbal and Written Communication
Focus and Follow-Through
Performance Assessment
Goal Setting
Team Leadership
Decision Making
Assignment Delegation
Deadline Management
Multitasking and Prioritization
Money Handling
Word Processing
Records Organization and Management
Professional Experience
Assistant Wire Operations Manager, 07/2014 - 08/2019 Pacific Western Bank – City, STATE,
Supervises day to day operational functions.
Carries out management responsibilities in accordance with Bank policies.
Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Responsible for hiring, training, and retention of staff.
Assures high quality and friendly customer service and adherence to wire department and bank standards.
Resolves customer inquiries/complaints and situations from branch or in house departments in a positive professional and efficient manner.
Monitors wire specialist’s performance relative to losses and errors.
When appropriate, coaches for improved performance and engage in written Performance Counseling.
Conducted daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Approves wire transactions within established guidelines.
Participates in opening and closing of wire department.
Performs wire specialist’s work duties if needed.
Review daily reports.
Meet wire department yearly goals.
Achieve satisfactory audit ratings.
Identify and mitigate audit operational risk.
Enhanced employee management by developing schedules, tracking time and approving timecards for payroll.
Supervised operations team to support operational excellence and excellent customer service.
Perform other duties as assigned.
Assist department manager when needed.
Sr Wire Operations Specialist, 04/2012 - 07/2014 Pacific Western Bank – City, STATE,
Perform daily wire transfer functions in a centralized processing environment.
Wire input and wire queues processing while ensuring they are completed in the allotted timeframes (OFAC, NSF, verifying wires, possible duplicates, posting to GLs).
Centralized Wire Email – receiving and sending branch/department wire confirmations.
Provide both verbal and written communication to internal departments.
OFAC Monitoring of incoming and outgoing payments.
Research inquiries and requests from branch, legal team, and other in-house departments.
Provide assistance and support to all branches and departments in wire processing including (service messages) to other banks on wire discrepancies.
Provide support to the FX Trade Department in USD.
Process Foreign outgoing wires in USD on Wells Fargo CEO Portal, perform OFAC check, verify callbacks from branch, and post transactions manually into GFX debiting customer’s account.
Daily wire log balancing and reconciliation.
Daily opening or closing of the FX Wire System.
Filing and Archiving.
Perform other duties as assigned.
Working alongside accounting for FED borrowing and payments.
Motivated and trained employees to maximize team productivity.
Identified workflow improvements and worked with operations team to establish new procedures.
Sr Bank Teller, 11/2010 - 04/2012 Pacific Marine Credit Union – City, STATE,
Ensures efficient and effective processing of Teller function.
Receives checks and cash for deposit and payments, verifies amount, and examines checks for endorsements and negotiability.
Cashes checks and pays out money after verification of signatures and customer balances.
Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
Places holds on accounts for uncollected funds in accordance to check hold policies.
Orders daily supply of cash, and counts incoming cash.
Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
Processes other negotiable instruments such as: government bonds, wire transfers, cashier’s checks, Visa gift cards and Western Union wires.
Processes payments and deposits made via night drop and mail.
Processes share branching transactions for guest members in accordance with FSCC guidelines.
Processes general ledger debits and credits such as ATM, Coinstar, and charge Misc.
Cross-sells additional products and services to meet member needs.
Processes other requests of a more complex nature including:.
Mortgage payments.
ACH transfer set-up.
ATM plastic setup and card ordering.
On-line check ordering.
Follows Red Flag Program Policy.
Identifies red flags to detect possible risk of identity theft to members or to the safety and soundness of the credit union.
Sr Wire Operations Specialist, 09/2008 - 11/2010 Pacific Western Bank – City, STATE,
Perform daily wire transfer functions in a centralized processing environment.
Wire input and wire queues processing while ensuring they are completed in the allotted timeframes (OFAC, NSF, verifying wires, possible duplicates, posting to GLs).
Centralized Wire Email – receiving and sending branch/department wire confirmations.
Provide both verbal and written communication to internal departments.
OFAC Monitoring of incoming and outgoing payments.
Research inquiries and requests from branch, legal team, and other in-house departments.
Provide assistance and support to all branches and depts in wire processing including (service messages) to other banks on wire discrepancies.
Daily wire log balancing and reconciliation.
Daily opening or closing of the FX Wire System.
Filing and Archiving.
Perform other duties as assigned.
Working alongside accounting for FED borrowing and payments.
Education
No Degree: Medical Technology, Expected in - Florida Gulf Coast University - Fort Myers, FL GPA: Status -
High School Diploma: , Expected in 06/2003 - Bonanza High School - Las Vegas, NV GPA: Status -
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