Assistant Residential Program Manager Resume Example
18 Months working in an office environment. 17 Years working in customer service. Highly skilled in performing customer service duties via telephone, computer, and in person. Excellent multi-tasking skills. . History of providing clear, polite, and positive communications with diverse guests and co-workers. Able to type up to 100 wpm Reputation for putting guests at ease, handling large crowds, and maintaining composure in stressful situations. Accountable Residential Program Manager handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through assurance nutritious meals, self-development initiatives and appropriate recreational activities.
- Conflict Resolution
- Excellent written and oral communication
- Multi-line phone talent
- Customer support
- Calm disposition
- Answering questions
- Call center operations
- Positive working relationships
- Regulations and compliance
- Facility management
- High performance standards
- Medication dispensing
- Inventory and restocking
- Staff Management
Norwalk , CT07/2020 - Current
- Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Conducted literature and coding reviews to adhere to state and federal standards.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
- Motivated and supervised 8 Direct support professionals in delivering quality patient care.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Worcester , MA06/2013 - 07/2020
- Greet public over phone and in person.
- Explain menu items to guests and make recommendations.
- Deliver food and drink items, and answer any special requests.
- Buss, clear, and clean tables after meal is over.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Motivated team of 15 to perform at peak efficiency and quality.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff
- Coordinated and organized all restaurant inventory
Addison , TX02/2015 - 04/2017
- Counseled debtors on payment options and arranged installment agreements.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Scanned and filed billing and payment records in alphabetical order to maintain organized and up-to-date filing system.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Entered customer interaction details to track requests, document problems and record solutions offered.
- Collected on past due accounts with average 2 months delinquency
City , STATE03/2006 - 08/2013
- Trained new employees on guest service expectations, safety procedures, proper food handling, and restaurant protocol.
- Monitored dining room to ensure optimal guest experience.
- Worked with individual servers to improve performance ability.
- Answered customer inquiries and resolved issues promptly.
- Scheduled wait and floor staff, and approve time off.
- Accurately recorded orders and partnered with team members to serve food and beverage that exceeded guest expectation.
- Skillfully anticipated and addressed guest service needs.
- Managed closing duties, including restocking items and reconciliation of cash drawers.
- Served needs of more than 80 customers in busy restaurant environment
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Resume Overview
School Attended
- Ulster County Community College
Job Titles Held:
- Assistant Residential Program Manager
- Dining Room Manager
- Collection Agent
- Server/Assistant FOH Manager
Degrees
- Some College (No Degree) : Practical Nursing
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