assistant program manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Experienced and talented Assistant Program Manager skilled in handling administrative, operational and outreach program functions with over 10 years of experience within Johnson County Contractor Licensing. To protect the public welfare by establishing and maintaining minimum standards for licensing contractors and by providing quality continuing education to enhance contractor knowledge of building code.
Skills
Business Operations
Program Guidelines Adherence
Research and Analytical Skills
Education Program Planning and Implementation
(Unofficial) Personnel Direction
High Customer Service Standards Adherence
Professional Relationships
Financial Records
Computers and Technology
Work History
Assistant Program Manager, 07/2015 - Current Dnv Gl – Chalfont, PA,
Efficiently and effectively coordinates with office staff the daily operations of the Contractor Licensing program.
Successfully produced an Education Seminar held by the Contractor Licensing office at Overland Park Convention Center for thousands of contractors to receive education classes. Including, but not limited too, establishing contracts for instructors, venue, transportation, lodging and other required services.
Improved program offerings based on changing trends, audience feedback and directives from our Contractor Licensing Review Board.
Secretary to the Board of Finance Committee, Education Committee, and Contractor License Review Board (CLRB), completing agendas, minutes, packets, education submittals to go under review, and administratively approving courses that have been previously submitted. Communicating with education applicants on requirements established to meet required criteria.
Present data and issues before the Contractor Licensing Review Board. Work consecutively with the Review Board on effective solutions.
Receives and resolves non-routine complaints as part of daily office administration, including complaint related questions in regard to operations and regulations.
Maintaining, improving and expanding office relations with outside government agencies.
Continuous success of the Contractor Licensing program by making proactive adjustments to operations.
Collaborating with our IT department to uncover issues, identify applicable solutions and offer guidance for continuous improvements.
Previously assisted with the 1.3 million dollar program budget.
Interviewed and assisted with hiring talented and dedicated License Monitors.
Oversee staff schedules and assignments to handle customer demands.
Monitor office guideline performance and quality.
Maintain financial records, Education Committee and Contractor Licensing Review Board agenda and minutes in compliance with policy.
Maintain relationship as an ICC Preferred Provider, and follow requirements to ensure partnership allows contractors to easily obtain education credits with outside agencies.
Data entry into the Contractor Licensing database, entry and running queries within the Access database and excel spreadsheets, answering phones, filing and daily correspondence via e-mail, fax, and counter with the public
Daily reconciliation of deposits
Pay all invoices and reconcile P-Card.
Order office supplies, and necessary office equipment.
Created Standard Operations Procedures for Contractor Licensing staff.
Reviews and creates office forms and reports.
Understand insurance procedures and enter insurance policies as required by our program.
Responsible for scheduling contractors for in-office education that was held within our facility, now held virtually.
Monitor, Customer Service, 04/2012 - 07/2015 City Of Ypsilanti – Ypsilanti, MI,
Primary responsibilities are maintaining contractor licenses and assisting in the process of obtaining a contractor license
Data entry into the Contractor Licensing database, entry and running queries within the Access database and excel spreadsheets, answering phones, filing and daily correspondence via e-mail, fax, and counter with the public
Daily cash and credit card handling, preparation of daily deposits
Secretary to the Board of Education Committee and Contractor License Review Board (CLRB), completing agendas, minutes, packets and education submittals to go under review
Creating mail merges for education approved or denied by the CLRB
Understand insurance procedures and enter insurance policies as required by our program
Highly involved in the Contractor Seminars that are held by our office at the Overland Park Convention Center for thousands of contractors to receive education classes and contribute being in the public eye
Working efficiently and effectively with outside government agencies
Responsible for scheduling contractors for in-office education that is held within our facility
Handled special projects such as reorganization and alphabetization of the filing cabinets, which consisted of numerous individual contractor files
Also, I am a notary for the office of Contractor Licensing
I have also completed the following HR provided courses:, – Exceeding Expectations
Business Writing and Communications Skills
Patrol Secretary, 06/2011 - 04/2012 Johnson County Sheriff’s Office – City, STATE,
Primary responsibilities included answering phones, forwarding court notices to appropriate deputies, distribution of mail, and entering statistics into database
All my duties involved working with officers within the Patrol Division, Directed Patrol Unit and Warrants Division
Ordered department office supplies
Within the Warrants Division, my duties included entering and retrieving information on individuals for arrest
Assisted Investigations with secretarial duties, such as transcribing reports for undercover officers involved in sensitive cases.
Records Clerk, 02/2009 - 06/2011 Johnson County Sheriff’s Office, Olathe & New Century Adult Detention Center – City, STATE,
Primary responsibilities included maintaining records of individuals entering and exiting the detention center
Obtain warrant information on individuals before exiting the jail
Data entry in systems such as JIMS, ALERT, REJIS and NCIC, filing, answering phones
Handled custody slips, understand and enter the disposition of the court case into the system that was determined by the judges
Being able to successfully administer information to the public
Worked shift work, days, evenings, nights, weekends and holidays
Trained all new employees, also gave performance reviews to lead supervisor.
Education
High School Diploma: , Expected in 05/2008 - Olathe Northwest High School - Olathe, KS, GPA: Status -
: Business Administration, Expected in - Johnson County Community College - Overland Park, KS GPA: Status -
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