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assistant program manager resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Talented Program Supervisor with demonstrated track record of achievement over [Number] years of experience in [Industry]. Offering top-notch abilities in communication, relationship building and process improvements along with remarkable skill in creating and implementing programs of all sizes. [Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Budget coordination
  • Business oversight
  • Program leadership
  • Partnership development
  • Performance standards and analysis
  • Communications
  • Organization
  • Customer service
  • Operational improvement
  • Process improvement
  • Problem resolution
  • Planning and coordination
  • Relationship development
  • Business operations
  • Administrative support
  • MS Office
  • Team building
  • Inventory management
  • Project organization
Experience
Assistant Program Manager, 07/2012 - Current
Arthur J Gallagher & Co. Fairlawn, OH,
  • Delivered [Product or Service] to customer locations.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Promptly responded to requests for information while maintaining security.
  • Maintained documents by managing files following established procedures.
  • Developed change orders to document out-of-scope adjustments or additions.
  • Reviewed completed reports, plans, estimates and calculations for accuracy.
  • Organized specification set-up and drawing coordination, research and use of best practice documents.
  • Acted as Project Manager for [Number] facilities projects.
  • Fostered and maintained collaborative professional working relationship with project leadership team and client.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Supervised construction and administration of projects with costs exceeding $[Amount] million.
  • Performed site due diligence and site selection for clients.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
  • Inventoried required material, tools and equipment to record product on-hand or to be ordered.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
Network Engineer II, 08/2010 - 07/2012
Time Warner Cable Anderson, SC,
  • Configured and managed [Type] routers, [Type] security appliances and [Type] switches.
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
  • Eradicated multi-faceted network issues involving hardware, software, power and communications.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Established [Type] and [Type] links in datacenter environment.
  • Collaborated with [Number] other teams to support new network installation and cross-functional solutions in alignment with business strategies.
  • Maintained hardware and software for networks and assisted in installation and upgrade of servers.
  • Managed assets and recorded inventory count for over [Number] pieces of hardware and software.
  • Interfaced with line providers to design, order, install and maintain [Type], [Type] and [Type] links.
  • Monitored network services metrics and produced reports every [Timespan] for a comprehensive overview of performance.
  • Engaged in on-call rotation to provide consistent service to over [Number] customers.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Provided hands-on troubleshooting, routing and switching to resolve issues with [Number]% efficiency.
  • Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Installed, supported and maintained [Number] file servers and network access for [Number] users.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
  • Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
  • Engineered networks by managing [Type] and [Type] network protocols.
  • Worked independently while coordinating project work and support functions with [Number] other team members.
Secure NOC Engineer, 06/2006 - 08/2010
Knowles Corporation Cazenovia, NY,
  • Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of any malfunctions or incidents.
  • Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
  • Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
  • Reviewed project drawings to perform installation activities according to specifications.
  • Reviewed work orders and communicated with prior shift to assess work needs for day.
  • Connected wires and cables to terminals and completed necessary paperwork for each work order.
  • Supported end-users with network and device troubleshooting and diagnosis.
  • Communicated with end-user to address device problems and implement technical or procedural solutions.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Set up standard test apparatus or devices to test equipment circuitry and conduct functional, operational and environmental tests.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
Microwave Engineer, 06/2001 - 06/2006
United States Army City, STATE,
  • Supervised product qualification testing, evaluated failures and implemented corrective action.
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Achieved [Number] on evaluations consistently over [Number]-year enlistment through outstanding job duty performance, volunteerism and attention to detail in [Skill] and [Skill].
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including [Task] and [Task].
Education and Training
Bachelor of Science: Health Enhancement K-12, Expected in 05/2000
-
Montana State University - Bozeman - Bozeman, MT,
GPA:
Status -
Activities and Honors
  • Member, Alumni Association

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Resume Overview

School Attended

  • Montana State University - Bozeman

Job Titles Held:

  • Assistant Program Manager
  • Network Engineer II
  • Secure NOC Engineer
  • Microwave Engineer

Degrees

  • Bachelor of Science

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