Assistant Program Manager Resume Example
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ASSISTANT PROGRAM MANAGER
Summary
Talented Program Supervisor with demonstrated track record of achievement over [Number] years of experience in [Industry]. Offering top-notch abilities in communication, relationship building and process improvements along with remarkable skill in creating and implementing programs of all sizes. [Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
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Experience
Arthur J Gallagher & Co. | Fairlawn , OHAssistant Program Manager07/2012 - Current
- Delivered [Product or Service] to customer locations.
- Maintained updated [Type] knowledge through [Task] and [Task].
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Promptly responded to requests for information while maintaining security.
- Maintained documents by managing files following established procedures.
- Developed change orders to document out-of-scope adjustments or additions.
- Reviewed completed reports, plans, estimates and calculations for accuracy.
- Organized specification set-up and drawing coordination, research and use of best practice documents.
- Acted as Project Manager for [Number] facilities projects.
- Fostered and maintained collaborative professional working relationship with project leadership team and client.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Supervised construction and administration of projects with costs exceeding $[Amount] million.
- Performed site due diligence and site selection for clients.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
- Inventoried required material, tools and equipment to record product on-hand or to be ordered.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
Time Warner Cable | Anderson , SCNetwork Engineer II08/2010 - 07/2012
- Configured and managed [Type] routers, [Type] security appliances and [Type] switches.
- Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
- Eradicated multi-faceted network issues involving hardware, software, power and communications.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Established [Type] and [Type] links in datacenter environment.
- Collaborated with [Number] other teams to support new network installation and cross-functional solutions in alignment with business strategies.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Managed assets and recorded inventory count for over [Number] pieces of hardware and software.
- Interfaced with line providers to design, order, install and maintain [Type], [Type] and [Type] links.
- Monitored network services metrics and produced reports every [Timespan] for a comprehensive overview of performance.
- Engaged in on-call rotation to provide consistent service to over [Number] customers.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Provided hands-on troubleshooting, routing and switching to resolve issues with [Number]% efficiency.
- Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Installed, supported and maintained [Number] file servers and network access for [Number] users.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
- Engineered networks by managing [Type] and [Type] network protocols.
- Worked independently while coordinating project work and support functions with [Number] other team members.
Knowles Corporation | Cazenovia , NYSecure NOC Engineer06/2006 - 08/2010
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of any malfunctions or incidents.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
- Reviewed project drawings to perform installation activities according to specifications.
- Reviewed work orders and communicated with prior shift to assess work needs for day.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
- Supported end-users with network and device troubleshooting and diagnosis.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Set up standard test apparatus or devices to test equipment circuitry and conduct functional, operational and environmental tests.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Leveraged [Software] to input and compile data gathered from various sources.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved customer satisfaction by finding creative solutions to problems.
United States Army | City , STATEMicrowave Engineer06/2001 - 06/2006
- Supervised product qualification testing, evaluated failures and implemented corrective action.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Achieved [Number] on evaluations consistently over [Number]-year enlistment through outstanding job duty performance, volunteerism and attention to detail in [Skill] and [Skill].
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Handled all delegated tasks, including [Task] and [Task].
Education and Training
Montana State University - Bozeman | CityBachelor of Science in Health Enhancement K-1205/2000
Activities and Honors
- Member, Alumni Association
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Resume Overview
School Attended
- Montana State University - Bozeman
Job Titles Held:
- Assistant Program Manager
- Network Engineer II
- Secure NOC Engineer
- Microwave Engineer
Degrees
- Bachelor of Science in Health Enhancement K-12
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