Assistant Program Manager Resume Example
Accomplished Account Manager with 10-years plus experience in developing and leading high-performance
teams within the manufacturing and technology sectors. Recognized for ability to identify program deficiencies and to create process improvements that result in better operations and customer and production services. Capable Production Planner/ Master Scheduler knowledgeable about managing companies' product routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.
- Policies & Procedures
- Resource planning
- Process Improvements
- Business Operations Analyst
- Bilingual
- Production Planning
- Project management
- Quality control
- Staff training and development
- Purchasing management
- Vendor management
- Project planning and scheduling
- Information verification
- Accounts payable and receivable
- Data extraction and synchronization
- Lockout and tag out procedures
Concord , CA01/2008 - 11/2013
- Planned and scheduled regular and special event programs to meet established goals
- Coordinated planning and program development between news teams and other programming staff
- Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates
- Managed program operations and provided strategic leadership for all workers
- Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained
- Organized and administered yearly budgets covering multiple programs
- Hired to role to manage accounts within Packaging Division, full cycle from quote through delivery. Primary duties included, ensuring all client requirements were complying; as well as customer service, purchasing, planning, and scheduling functions were executed accurately and efficiently
- Recipient of Quarterly Excellence Award for Internal Service
- Grew customer relationships resulting in an increase in division revenue from $1M to $3M+within 24-
months - Utilized technical aptitude and inventory best practices to successfully manage division's inventory via KanBan and Just In Time (JIT) production and delivery
- Well-versed in Quality Control processes regarding ordered merchandise, product sizes, and branding
guidelines
Austin , TX12/2013 - 06/2017
- Achieved client loyalty through quality, productivity, service and proactive management
- Managed select accounts for clients, celebrities and collectors to ensuring alignment with individual plans
- Oversaw key accounts to ensure alignment with individual needs
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations
- Communicated with global offices by telephone and email to facilitate smooth shipments
- Recruited to 300-person Cable Harness Manufacturing Division, as Production Planner. Within first 6-months of
hire, promoted by CEO and VP of Engineering to manage 6-person team overseeing new Electromechanical Contract Manufacturing Division. General daily functions included employee development initiatives; and managing accounts for LAM Research, Intel, KLA Tencor, Boston Scientific, Tesla, Thermo Fisher, and others - Awarded by leadership, Outstanding Achievement for Cost Reduction with Suppliers – Q1 2017 Award
- Increased Electromechanical Division's revenue from 0 to $4M+ within 4-years, due to exceptional
leadership skill set - Implemented innovative processes for Company's first-ever Electromechanical Division that produced
66% of enterprise wide revenue within year 1
City , STATE06/2017 - 09/2019
- Generated new accounts by implementing effective networking and content marketing strategies
- Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients
- Streamlined communication efforts by measuring client satisfaction metrics
- Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment
- Secured sales by providing recommendations to promote brand effectiveness and product benefits
- Maximized profit opportunities by effectively managing time and resources to meet sales objectives
- Tracked and analyzed weekly sales to implement corrective action plans and streamline operations
- Saved costs by negotiating product prices and equalizing freight rates
- Oversaw Company's second largest account, KLA Tencor, as well as other premier accounts. Directed all customer relationships with client account personnel that included, any queries or requests regarding products, services, data, and Open Order Reports
- Identified business prospects through cold calling, networking, marketing and database leads
- Successfully, and efficiently resolved any customer issues, resulting in increased customer satisfaction and retention rates
- Actively, ensured all customer objectives, business practices, and relationships were met
City , STATE01/2018 - Current
- Evaluated inventory levels to keep appropriate supply counts on hand at all times
- Identified opportunities to reduce cost and improve productivity
- Created policies and procedures to inform and educate personnel on logistics activities
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues
- Utilized ordering, tracking and billing systems and associated processes
- Consistently met company and department objectives within budget and time constraints
- Selected by key stakeholder to participate in new Electronic Data Interface (EDI) Tracy Project that
managed communications using real-time EDI between LAM SAP and DHL Select Upgrade WMS systems for warehouse - Support CIQ China R part, and Customer Owned Material (COM) repairs and ensure efficient workflow
processes - Advise cross-functional business groups on strategic decisions regarding initial prioritization, integration,
and resource application best practices - Recognized for ability to resolve both inbound and outbound EDI failures, Book 2 Book reports, and
inventory reconciliations in timely and precise manner without process disruptions
- Accomplished research-based class at UC Berkeley focus on experimental techniques of biochemistry and molecular biology. Testing - Coordinated data analysis and provided recommendations based on test results.
- Peer mentor in General Chemistry at Mission College in Santa Clara, used Microsoft Excel to develop inventory tracking spreadsheets.
- Attended Stanford University Minority Medical Alliance ( SUMMA ), Pre-Health Conference in 2017.
My back ground Education and Training from schools and others in years of increasingly responsible experience working with materials and equipment in assigned instructional field. The knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
- Assist in the preparation of instructional materials and demonstrations for an assigned subject area.
- Correctly and efficiently set up laboratory equipment and materials used in exercises and experiments.
- Operate and demonstrate the proper use of specialized equipment, tools, supplies and materials.
- Provide assistance to students on matters related to assigned laboratories.
- Apply the techniques of precise measurement and notation.
- Perform mathematical calculations and take measurements with accuracy and precision.
- Safely store, label, re-stock, and dispose of chemicals and hazardous waste according to established procedures.
- Analyze laboratory procedures and make constructive suggestions for improvement.
- Safely and effectively maintain and repair a variety of equipment related to assigned subject matter.
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Resume Overview
School Attended
- San Jose State University
Job Titles Held:
- Assistant Program Manager
- SR. CUSTOMER SERVICE SPECIALIST/ Account Manager
- Account Manager, Preferred Accounts
- Master Scheduler/ Production Planner
Degrees
- Bachelor of Science : BUSINESS MANAGEMENT
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