assistant operations manager resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
Experienced Administrative professional well-versed in clerical & records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment. Facility Maintenance Typing Office Supply Ordering Data Entry General Office Duties Communication Skills Computer Validation Administrative Support Customer Service Administrative Functions
  • Administrative support, Spreadsheets
  • Transportation
  • DoD Operations
  • Operations Experience
  • Effective Working Relationships
  • Safety Procedures
  • Safety Compliance
  • Maintenance And Repair
Work History
01/2019 to Current Assistant Operations Manager Cardinal Logistics | Stoughton, MA,
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Generated operational reports for management on monthly schedule.
  • Assisted to establish and administer annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assisted Operations Manager with operations optimization and daily coordination for $700,000 per year transportation business.
10/2016 to 12/2018 Logistics Supervisor /Fleet Manager Boeing Contracted By All Points Logistics | City, STATE,
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Managed multiple projects simultaneously using organizational and Completed data entry, tracked resumes and maintained applicant tracking system.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Wrote professional memorandum, letters and marketing copy.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Organized incoming and outgoing file movements in efficient and accurate manner.
  • Organized all new hire, security and temporary paperwork.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Managed daily office operations, including client account, supply, inventory and records management.
  • Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
  • Input all documents into records management system.
  • Greeted customers and visitors in-person and via telephone calls.
  • Maximized office productivity by digitizing and reorganizing over 100 paper files
01/2012 to 12/2017 Supply & Logistics Specialist US Army Reserves | City, STATE,
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Led comprehensive safety training for 180 soldiers.
  • Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
  • Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
  • Assisted senior administrative professionals with daily work tasks.
  • Managed daily office operations, including client account, supply, inventory and records management.
  • Coordinated travel accommodations for soldiers, including vouchers, agendas, and transportation.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel.
01/2013 to 12/2015 Medical Records Clerk / Family Medical Clinic Delta Junction Family Clinic | City, STATE,
  • Received and routed medical records.
  • Interacted and communicated easily with department personnel and public.
  • Input data into computer programs and filing systems.
  • Processed patient admission and discharge documentation.
  • Responded to materials requests and retrieved necessary information.
  • Prepared mailings of information and documentation.
  • Obtained patient releases for dissemination of information.
  • Managed system conversion and maintained minimal downtime during updates.
  • Reviewed charts and flag incomplete or inaccurate information.
  • Received and processed medical records requests.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Created new physical and computer-based files.
  • Accurately pulled patient records for upcoming appointments and procedures, typically within 1-hour period
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
  • Processed patient admission and discharge documentation
  • Identified new methods to optimize medical records management
  • Input data into computer programs and filing systems
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order
Expected in 2020 to to BBA | Administration National University College, Bayamon, PR GPA:
Expected in 2020 to to Associate of Science | Medical Assistant / Billing & Coding Florida Technical College, Ignacio University, Orlando, FL GPA:
James Bowdre - Lead Materials Management Officer for The Boeing Co. 907-616-0103 Carmen Rodriguez - Lead Accountant San, 787-550-3216 Christian Crespo - Military Police SGT US Army 907-378-1316
Additional Information
  • Adhered to all facility, company and legal guidelines. Provided educational support services to students with emotional, intellectual and physical disabilities. Assisted doctors with surgeries and non-invasive procedures. Performed basic physical assessments of newborns and infants. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Coordinated the allocation of nursing service equipment and supplies within the facility and established guidelines for efficient, economical use. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Ensured HIPAA compliance. Assessed patients and documented their medical histories. Created children's area in waiting room to make practice more family- friendly. Developed and produced all office flyer notifications for important policy changes, office news and events. Assisted patients with daily functions. Followed infection control procedures. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

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Resume Overview

School Attended

  • National University College
  • Florida Technical College, Ignacio University

Job Titles Held:

  • Assistant Operations Manager
  • Logistics Supervisor /Fleet Manager
  • Supply & Logistics Specialist
  • Medical Records Clerk / Family Medical Clinic


  • BBA
  • Associate of Science

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