assistant operations manager resume example with 7+ years of experience
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I have been in the customer service industry for a decade and have been in some form of management since 2015. Most of my experience lies in employee training and management, and administrative management. I worked with Bloomin Brands as a trainer and manager for the better part of 5 years in their Outback Steakhouse chain, while at the same time branching out into more independent operations to provide knowledge and services I'd learned from the corporate standard to smaller or family owned companies. I've been the Pioneer of 3 separate training programs, as well as the media outreach for 2 companies. My current position has also given me more opportunities to work with 3rd party clients, and learn flexibility in the standards set, as each client has a different business operations. I have left all previous management positions in good standing, and am seeking a more permanent career that can support me in my future goals of home ownership and family. I'm an individual that finds idleness tedious, and would prefer to be working on a project or doing an activity with my free time. I'm always looking for new opportunities for growth, and would enjoy a more regular full time schedule to allow me to grow in health.
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- Enhanced employee management by developing schedules, tracking time, and hiring Employees to fill scheduling gaps
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every client (i.e. uniform and paycheck deliveries, employee engagement etc.)
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Developed and maintain operational guidelines for staff.
- Evaluated inspection reports and service tickets and prepared invoices.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Devised processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed a training program for the company and retrained all current employees.
- Educated the business owners on food service corporate standards that help improve customer satisfaction, as well as reduce waste, and protect the company from liability.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Flexed between 5 locations, and performed multiple positions outside of my job description.
- Implemented and worked as a delivery driver when the company introduced a new delivery option.
- Was a training manager on location, as well as a certified coordinator for training on various locations and store opening.
- Constructed the method used for training employees company wide, and implemented an outreach program to find new-hires regularly.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Coordinated ongoing technical training and personal development classes for staff members.
- Managed Front of house operations during service.
- Managed scheduling and payroll, as well as staff time off, and emergency shift covers.
- Organized promotions and sales to bolster business, and ran the social media pages for advertising.
Johns Creek High School - Johns Creek, GA
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Resume Overview
School Attended
- Johns Creek High School
Job Titles Held:
- Assistant Operations Manager
- General Manager
- FOH Manager
- FOH, Media Outreach and Training Manager
Degrees
- High School Diploma
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