Assistant Operations Manager Resume Example
ASSISTANT OPERATIONS MANAGER
Responsive and resourceful Assistant Operations Manager knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals. Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with aggregates materials best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills. Interactive professional bringing 5-year background in aggregates/agriculture industry. Financially-savvy, customer-oriented individual with focus in process efficiency. Committed to promoting highest standards and company values.
- Profitability and revenue generation
- Employee supervision
- Cost analysis and savings
- Purchasing and planning
- Project management
- Training and mentoring
- Proficient in Microsoft Office. Fast Weigh
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Trained new employees on company procedures and operational workflows.
- Identified and reported problems and gathered necessary information to develop solutions.
- Used Personal Protective Equipment properly to avoid injury and contact with hazardous materials.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Answered customer requests with information about product availability, shipping information and status updates.
- Authored monthly safety reports detailing issues and options for correcting problems.
- Confirmed that all employees received training in emergency response protocols and led 4 safety drills per month.
- Provided hands-on training to all company employees.
- Contributed to procedural and operational audits.
- Participated in environmental studies to determine and analyze effects of pollution on environment.
- Maintained accurate inventory records for hazardous materials and chemicals.
- Labeled and transported household hazardous and non-hazardous waste, utilizing proper disposal techniques.
- Monitored waste storage programs to manage waste streams in compliance with local, state and federal requirements.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize aggregates sales.
- Assessed customer needs and managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Developed strong professional rapport with vendors and clients.
- Responded to requests for information as company expert on payroll operations.
- Managed files and payroll for over 15 employees.
- Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
- Completed account reconciliations, deposits and expense tracking.
- Prepared reports for competitive products.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Liaised between internal and external stakeholders to provide updated project status and pe
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Traveled to various establishments to check licenses and permits.
- Kept detailed records of fraud investigations and licensing determinations for future review and appeals defense.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Received and routed incoming calls and correspondence to promote timely communication.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Liaised between internal and external stakeholders to provide updated project status and performance reports.
Fluent in Spanish. Can communicate verbally and in writing.
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Resume Overview
School Attended
- Apopka High School
Job Titles Held:
- Assistant Operations Manager
- Owner/Payroll Coordinator
- Administrative Assistant
Degrees
- High School Diploma
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