assistant operations manager resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Program Optimization
Business Leadership
Department Oversight
Administrative Management
Case Studies
Revenue Generation
Problem Anticipation and Resolution
Performance Monitoring and Evaluation
Focus and Follow-Through
Sales Tracking
Policy Development and Enforcement
Finance and Accounting Oversight
Financial Statement Review
Employee Supervision
Profit and Loss Control
Daily Ledgers
Money Handling
Advertising Campaign Development
Word Processing
Inventory Tracking and Management
Special Promotions Planning
Materials Planning and Logistics
Database Maintenance
Customer Relations
Information Security
Desktops, Laptops and Mobile Devices
Work History
07/2016 to CurrentAssistant Operations ManagerDnv Gl | , , Bend, OR
Coordinated with General Manager in different operational issues and promotional activities.
Supervised operations team to support operational excellence and excellent customer service.
Developed and maintain operational guidelines for staff.
Monitored employee productivity and optimized procedures to reduce costs.
Generated operational reports for management on monthly schedule.
Evaluated current operational strategies and recommend improvements.
Taught employees how to collaborate on daily job tasks and achieve service targets.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Educated operations team on best practices, company policies and service excellence standards.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Evaluated inspection reports and service tickets and prepared repair invoices.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assisted [Job title] with operations optimization and daily coordination for $[Amount] per year [Type] business.
12/2016 to 07/2022Owner/OperatorLineage Logistics | , ,
Prepared annual budgets with controls to prevent overages.
Managed day-to-day business operations.
Charted and executed marketing strategies to gain new clients.
Performed statistical analyses to gather data for operational and forecast team needs.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Used well-honed negotiation skills to garner cost-effective pricing for [Type] equipment.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Fostered strong professional network and partnership building skills to connect with quality leads.
Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
Assessed financial reports and statements regularly to update processes and operations for greater profitability.
Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
Assessed income and expenses and adapted plans to improve profit levels.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Contacted customers to report delayed delivery times.
Invoiced, collected monies due and settled accounts with shippers each day.
Verified hazardous material product descriptions and determined any discrepancies in paperwork.
10/2018 to 04/2022Medical ReceptionistCarenet | , ,
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Supported office staff and operational requirements with administrative tasks.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Enhanced office productivity by handling high volume of callers per day.
Managed multi-line phone system and pleasantly greeted patients.
Organized paperwork such as charts and reports for office and patient needs.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Completed patient referrals to other medical specialists.
Adhered to strict HIPAA guidelines to protect patient privacy.
Completed and filed financial documentation for accounting purposes.
Helped patients complete necessary medical forms and documentation.
Transcribed phone messages and relayed to appropriate personnel.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Maintained current and accurate medical records for patients.
Education
Expected in 06/2019 to to Associate of Science | PhlebotomyPhlebotomy Career Training Center, Garden City, MI, GPA:
Expected in 12/2010 to to Associate of Applied Science | Advanced EstheticsNational Laser Academy, Scottsdale, AZ, GPA:
Expected in 06/1995 to to Bachelor of Science | Science EducationIndiana University Bloomington, Bloomington, INGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.