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assistant operations manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. People focused and leads by example.

Skills
  • Great Listener for Employees / Customers
  • Team Leadership / Leads by Example
  • Cultural focused
  • Department Oversight/ Looks over Facilities
  • Employee Motivation/ Trainer
  • Verbal and Written Communication
  • Goal Setting
  • Multitasking and Prioritization/ Efficiency / Organized
  • Deadline Management / Follow through
  • Staff Scheduling
  • Customer Focused
  • Approving Timecards
Education
Southern Garrett High School Oakland, MD Expected in High School Diploma : - GPA :
Work History
Cardinal Logistics - Assistant Operations Manager
Denver, CO, 10/2019 - Current


  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and recovered.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Approved regular payroll submissions for employees.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Receiving and shipping merchandise
  • Great listener for employees and customers
  • People person / team player
  • Phone etiquette
  • Organizational skills
  • Attention to detail
  • Leads by example
  • Help maintain facilities / putting in tickets/ follow up
  • Culture focused
Hanmi Bank - Senior Customer Service Associate
Carrollton, TX, 03/2018 - 10/2019
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Took cash and credit card payments via phone, in person and through email.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Helped train team members on new procedures
  • Inventory
  • Team player
  • Great listener
  • Organized
  • Culture focused
Xylem Inc. - Customer Service Associate
Billings, MT, 10/2017 - 03/2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Fast learner
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Organized
  • Communication
  • Willingness to learn / grow
  • Team player
  • Kept customer spaces clean, neat and organized for maximum appeal.
Westgate Resorts - General Manager
Miami Beach, FL, 03/2013 - 10/2017
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set clear expectations and created positive working environment for employees.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Limited portion sizes and used garnishes to control food costs.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Carefully interviewed, selected, trained and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Cooked, served , bartender, hosted
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Promoted business through participation in and sponsorship of community events.

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Resume Overview

School Attended

  • Southern Garrett High School

Job Titles Held:

  • Assistant Operations Manager
  • Senior Customer Service Associate
  • Customer Service Associate
  • General Manager

Degrees

  • High School Diploma

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