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assistant operations manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Diligent Assistant Operations Manager with over 6 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Highly energetic, out-going, and detail oriented while juggling multiple responsibilities and simultaneously providing exceptional customer service.

Skills
  • Cost analysis and savings
  • Employee supervision
  • Purchasing and planning
  • Profitability and revenue generation
  • Project management
  • Training and mentoring
  • Performance improvements
  • Schedule management
  • Customer retention
  • Sound judgment
  • Profit and loss accountability
  • Employee development
  • Policy/program development
  • Reliable and Dependable
  • Flexible
  • Organized
  • Proficient in Multi-tasking
  • Dedicated team player
  • Excellent communication skills
  • Proficient in most Microsoft Office programs
  • Able to type 60+ WPM
Experience
Assistant Operations Manager, 12/2016 to Current
Jones Lange Lasalle Inc.Asheville, NC,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Conducted quality control inspections of work to monitor and resolve problems.
  • Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
Front Desk Clerk, 07/2015 to 12/2016
Pch Hotels And ResortsMontgomery, AL,
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Responded to inquiries and room requests made online, by phone or email.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Facilitated front desk operations for busy high-volume hotel.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Computed guest billings and posted charges to room accounts.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Upsold packages and additional services to customers to drive business revenue.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Secured guest valuables in main safe or individual boxes.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Monitored reservations to track incoming parties and special events.
  • Managed customer complaints and rectified issues to complete satisfaction.
Front Desk Clerk, 12/2014 to 07/2015
Pch Hotels And ResortsMobile, AL,
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Responded to inquiries and room requests made online, by phone or email.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Facilitated front desk operations for busy high-volume hotel.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Computed guest billings and posted charges to room accounts.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Upsold packages and additional services to customers to drive business revenue.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Secured guest valuables in main safe or individual boxes.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Monitored reservations to track incoming parties and special events.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Education and Training
High School Diploma: , Expected in 04/2012 to Lugoff-Elgin High School - Lugoff, SC
GPA:

Graduated Early W/ Honors

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Resume Overview

School Attended

  • Lugoff-Elgin High School

Job Titles Held:

  • Assistant Operations Manager
  • Front Desk Clerk
  • Front Desk Clerk

Degrees

  • High School Diploma

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