Plant Management, Process Control, Quality Assurance Customer Service, Team Leadership Profits driven manager… 30 years’ experience with all production operations in a large sheet-fed print and digital print environment…excellent communicator…successful team builder… Enhance employee commitment to company success Sheet-fed print, finishing operations as well as packaging/fulfillment management, direct mail fulfillment, digital printing, Folding Cartons, with increased levels of responsibility, includes: Lean Manufacturing for all production related operations for two facilities Resource Allocation /Equipment leases /Inventory Systems Just -in-Time (JIT) Production (Including Planning, Scheduling, and Temp Associate staffing for two facilities) Production Planning, execution and back-end analysis of highly complex projects and programs Managed labor, supplies and equipment, cost containment initiatives to include Vendor negotiations as necessary. Oversee and managed details of POP, POS, Direct Mail Campaigns, and Retail Projects (Astra Zeneca, Merck, Schering Plough, Bayer, Pfizer Pharmaceuticals including CVS Pharmacy) P&L Accountability Total Quality Management (TQM) Policy / Procedure Development Personnel Management; 300 associates, up to 200 temporary associates daily Liaison between Sales and Customer Service to ensure timely, cost effective production and delivery Strine Printing Company Inc. ∙ General Manager ∙ Press Superintendent ∙ Press Supervisor ∙ Customer service and sales Responsive and resourceful Operations Manager knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.
Skills
Immunotek/ Freedom Plasma Assistant Manager of Operations
Strong organizational skills, including follow up and analytical skills
Strong decision making and organizational skills
Computer proficient
Strong technical skills
Responsible for all operation within the facility
Certified PCS technician
Strong customer service skills
Above average leadership skills
Proficient in leading a large team
Strong communication skills including verbal and written
Strong Profit /loss accountability
Proficient in lean manufacturing
Dick’s Sporting Goods
Customer service and sales for multiple departments
Responsible for the operation and sales support for multiple departments
Supported and participated in the process of training, mentoring and developing associates
Experience working cross-functionally
Strong working knowledge of Microsoft Office
9 years of retail customer service experience
6 years of experience supporting the needs of multiple departments including department managers and store manager
Proficient in a leadership role with direct report responsibility
Proficient working in a fast paced, dynamic retail environment
Key carrying role with manager-on-duty responsibilities
Purchasing and planning
Employee supervision
Cost analysis and savings
Training and mentoring
Profit and loss accountability
Performance improvements
Employee development
Recruiting and hiring
Supervision and training
Sound judgment
Proficient in MS Outlook, Word, Excel and Power point
Experience
03/2021 to Current
Assistant Manger of OperationsBargain Hunt – Jacksonville, AR,
Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
Conducted quality control inspections of work to monitor and resolve problems.
Coached employees to work together to carry out daily functions and meet service objectives.
Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
Educated operations team on best practices, company policies and service excellence standards.
Assisted with interviewing and hiring of employee team members with appropriate skills.
Oversaw and approved requisitions and purchases to monitor budget activities and spending.
11/2013 to 02/2020
Retail Department ManagerPersevus Veteran Careers – Brainerd, MN,
Worked closely with sales associates to complete tasks.
Followed safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Performed opening and closing duties as part of management team and handled cash management.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Supervised 9 full-time and 4 part-time employees.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Handled shift overstock, restocking and inventory control.
Balanced workloads to meet targets without overtaxing employees.
Grew department's team and technical capabilities with hiring and training of talented individuals.
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Developed and recommended department operating budget and kept expenses within budget.
Utilized excellent math skills to maintain accurate inventory levels.
Employed process improvement initiatives within department.
09/1976 to 10/2009
General Manager of OperationsStrine Printing Company – City, STATE,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Planned delivery routing, team workflows and promotional initiatives.
Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Oversaw financial management, budget management, accounting and payroll activities.
Monitored resource use to achieve set goals within budget constraints.
Conducted employee observations and documented findings.
Collaborated with team leaders on quality audits.
Measured and reviewed performance via KPIs and metrics.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Crafted operations best practices using audits and project management team feedback.
Motivated and evaluated personnel for performance improvement and goal achievement.
Anticipated and tracked operational and tactical risks to provide strategic solutions.
Addressed customer concerns with suitable solutions.
Presented performance and productivity reports to supervisors.
Analyzed and controlled materials, supplies and equipment operational expenses.
Guided employees on understanding and meeting changing customer needs and expectations.
Created corrective actions based on adverse KPI trends.
Controlled departmental facilities use and approved requests for repairs or improvements.
Connected with clients and developed strategies to achieve sales and customer service goals.
Tracked and replenished inventory to maintain par levels.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Built strong operational teams to meet process and production demands.
Education and Training
Expected in 01/1998 to to
Supervisory and Management Training Programs: - , GPA:
Expected in to to
i.e: York Suburban High School - York, PA GPA: .: interviewing skills, handling difficult employees, discipline and proper documentation, labor legal updates]
Expected in to to
General Education Diploma: - , GPA:
Additional Information
Loss Control/ Liability, Safety and Risk Management
Accomplishments:
Effectively reduced liability and insurance premiums through safety programs by $50,000
Created a stream fed process to increase productivity for fulfillment projects saving thousands of man hours and lost revenue
Researched all projects prior to manufacturing to ensure the most lucrative process to eliminate waste, ensure profitability, and increase production
Implemented time studies for each fulfillment project to assure production met profit margins
Negotiated with vendors to arrive at profitable margins dealing with supply savings upwards of 15%
Implemented consignment program, eliminate over stock product to reduce out of pocket cash flow
Utilized a temporary staffing work force to reduce salary output
Developed and enforced a preventative maintenance program for all machinery
On time delivery constituted being analyzed for all production with scheduling, to assure each project met customer needs that resulted in an all-time high 0f 97%
Loss prevention Team / All projects with loss of $5000 or more were analyzed to assure future production was profitable, required to meet with each supervisor and developed a plan to ensure the project was profitable for the next order
Implemented a time study scenario for all hand-oriented operations to minimize work force needed to complete the project
Structured a time stamped system for every department to utilize the risk of damaged product or inferior product in order to go immediately to that inferior area or box and minimize the sorting of the entire project.
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