assistant manager operations resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Executive Summary

Self-motivated Operations Manager successful in collaborating with area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. High-performing Operations Manager with over 3 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

  • Time Management
  • P&L Oversight
  • MS Office
  • Google Docs, Sheets, Slides
  • CRM
  • Salesforce
  • Customer Complaint Resolution
  • Strategic Planning
  • Negotiation and Conflict Resolution
  • Business Development
  • Detail Oriented
  • Team Leadership
  • Project Development and Lifecycle
  • Systems Implementation
  • Verbal and Written Communication
  • Team Collaboration
  • Performance Improvements
  • Budgeting and Forecasting
  • Cost Control
  • Work Planning and Prioritization
  • Schedule Management
  • Planning and Implementation
Education and Training
Pepperdine University Malibu, CA, Expected in 06/2020 Master of Science : Management and Leadership - GPA :

Global Business Intensive: Week-long cultural immersion program in Cape Town and Johannesburg, South Africa learning about the challenges and dynamics underlying the South African Economy. Pepperdine Education to Community (E2C) Consultation Project | Team Leader Wrote professional articles, journals, and reports which included qualitative and quantitative data.

  • Beta Gamma Sigma International Business Honor Society Member
  • Magna cum laude graduate
California State University - Los Angeles Los Angeles, CA Expected in 05/2014 Bachelor of Arts : Communication Studies-Public Relations - GPA :
  • Lambda Pi Eta Communications Honor Society Member
  • Minor in Pan African Studies
  • Cum laude graduate
Veterans Canteen Service - Assistant Manager - Operations
Phoenix, AZ, 01/2021 - Current
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Increased store conversion by 20% by improving customer experience through training and development efforts.
  • Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Popeyes - Assistant Manager
Shelby, NC, 08/2020 - 12/2020
  • Work as flagship store management, leading coaching, development, and day-to-day support to employees and the business to provide an experience that supports the iconic Abercrombie brand
  • Creating the best in-store experience as leadership, I focus on recruiting, diversity, human resources, store operations, visual merchandising, asset protection, and
  • Built strong operational teams to meet process and production demands.
  • Responsible for inventory fulfillment operations for in-store, and Omni-channel orders across the U.S.
  • Guided employees on understanding and meeting changing customer needs and expectations.
Alameda Health System - Project Coordinator
Alameda, CA, 04/2019 - 12/2019

Led a 3-member team on a 9-month project with the Junior League of Pasadena. Served 93-year-old non-profit with a series of workshops to instill the women of Pasadena with leadership skills, develop succession planning, maximize their communication skills, and encourage personal development.

  • Worked closely with the board president to discover areas of opportunity for the league, convey deadlines, scope of work and potential challenges throughout project timeline.
  • Collected data through observations, surveys, and interviews to better understand the junior league of Pasadena.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Managed entire project life cycle from initial concept through final delivery.
  • Created and maintained project documentation to drive transparency with stakeholders.
Apex Capital Corp - Account Manager
Fort Worth, TX, 10/2016 - 04/2019
  • Focused on the expansion of the Enterprise Truck Rental Division in the West coast by developing monthly prospecting strategies to target new business opportunities, identify lucrative leads, while managing existing client relationships
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Input data into CRM system to manage existing portfolios and potential leads.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Prepared sales presentations or proposals to explain product specifications or applications..
  • Sought out key decision-makers and tailored solutions to address business challenges.
  • West Coast Truck Sales Leader May & July 2018, Truck Rental Awards Recipient: April - September 2018 & February 2019
  • NSO at Casper Pasadena resulting in promotion to Casper Melrose Flagship
  • 100% to Plan for Q1 2022 at Casper Melrose Location
  • Casper Golden Waffle Winner: We Are Mission Drivers

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Resume Overview

School Attended

  • Pepperdine University
  • California State University - Los Angeles

Job Titles Held:

  • Assistant Manager - Operations
  • Assistant Manager
  • Project Coordinator
  • Account Manager


  • Master of Science
  • Bachelor of Arts

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