LiveCareer-Resume

assistant manager operations resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Highly-motivated Responsible and Organized employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth and gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Skills
  • Teamwork
  • Menu Preparation
  • Employee Supervision
  • Attention to Detail
  • Purchasing and Planning
  • Profitability and Revenue Generation
  • Communication
  • Hospitality
  • Cost Analysis and Savings
  • Team Leadership
  • Mathematical Calculation and Reasoning
  • Kitchen Equipment Operation
  • Cleaning Equipment Operation
  • Originality and Creativity
  • Process Improvements
  • Organization
  • Program Optimization
  • Supplier Monitoring
  • Problem Anticipation and Resolution
  • Department Oversight
  • Performance Evaluation and Monitoring
  • Assignment Delegation
  • Performance Assessment
  • Sales Promotion
  • Point of Sales Operation
  • Financial Statement Review
  • Employee Motivation
  • Sanitizing Procedures
  • Administrative Management
  • Training Management
  • Sales Tracking
  • Cost Reduction
  • Quality Assurance
  • Focus and Follow-Through
  • Decision Making
  • Recruitment and Hiring
  • Management Team Building
  • Staff Development
  • Goal Setting
  • Customer Service Management
  • Adaptability
Experience
Assistant Manager - Operations, 04/2015 to Current
Metlife, Inc.Germantown, TN,
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Communicated clear action plans to optimize results and successfully execute operational activities.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
  • Developed lucrative relationships with clients to promote future business opportunities.
  • Coordinated meetings with vendors and negotiated contract terms.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • Identified problems during daily work inspections and addressed concerns.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Performed tasks to maintain on-site physical security, safety and efficiency.
  • Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
  • Collaborated with team members to assess equipment performance needs.
  • Cleaned vents and replaced filters to verify proper air flow.
  • Maintained compliance with internal and regulatory safety standards.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Inspected heating, ventilation and air-conditioning systems for efficiency to help maintain good indoor air quality.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Dusted furniture, machines or equipment.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Followed company uniform, performance and security policies with every job.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Removed snow from sidewalks, driveways and parking areas.
  • Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Delivery Driver, 07/2012 to 04/2015
Idi DistributorsOrlando, FL,
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Utilized street maps to plan and determine most efficient routes.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Tire Technician, 04/2010 to 07/2012
Crete Carrier CorporationMechanicsburg, PA,
  • Performed tire rotations, mounts and balancing on vehicles.
  • Inflated tires to prescribed PSI to meet load requirements.
  • Cleaned and maintained tire service bays to keep work areas organized.
  • Diagnosed and repaired tire and rim issues.
  • Identified and replaced worn tires and related components, optimizing safety.
  • Used tools, parts and equipment to maintain and repair customer tires.
  • Changed and rotated tires for customers to provide safety and maximize customer service rankings.
  • Repaired and plugged vehicle tires to help customers avoid purchase of new tires.
  • Maintained inventory by loading and unloading tire shipments.
  • Inspected tires on customer vehicles to report mechanical defects.
  • Delivered customer service by answering questions and explaining tire installation process.
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Planned work and determined appropriate tools and equipment.
  • Collaborated with team members to fulfill sales and service requests.
  • Maintained clean and professional tire bay by merchandising tire displays and automotive products.
  • Performed tire inspections using failure analysis guidelines and made recommendations to maximize cost-effectiveness.
  • Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
  • Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
  • Worked with portable devices to manage workflow and complete appointments.
  • Upheld record accuracy by using work order reporting system.
Education and Training
Certificate of Completion: Automotive Technology, Expected in 10/2009 to Universal Technical Institute of Massachusetts - Norwood, MA
GPA:
: General Studies, Expected in 04/2005 to Reading Memorial High School - Reading, MA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Universal Technical Institute of Massachusetts
  • Reading Memorial High School

Job Titles Held:

  • Assistant Manager - Operations
  • Delivery Driver
  • Tire Technician

Degrees

  • Certificate of Completion

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: