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assistant manager of operations resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Cost analysis and savings
  • Employee supervision
  • Project management
  • Employee development
  • Customer retention
  • Recruiting and hiring
  • Sound judgment
  • Schedule management
  • Training and mentoring
Experience
Assistant Manager of Operations, 06/2018 to 07/2019
ImmunotekLithonia, GA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
Crew Shift Leader, 06/2016 to 06/2018
Jersey Mike's SubsCity, STATE,
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Assigned duties to specific employees and teams according to roles and skills.
  • Balanced cash drawers, operated registers and prepared cash deposits.
  • Managed time off requests and unexpected no-shows.
Head Pool Manager, 04/2015 to 07/2017
Greater Houston Pool ManagmentCity, STATE,
  • Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
  • Sought out opportunities to improve service levels and corrected problems.
  • Resolved guest and associate concerns and established and maintained mutually respectful working relationships with other departments.
  • Backed up staff completing difficult or complex tasks and empowered team members to independently handle most issues.
  • Initiated creative ideas and kept recreation programs entertaining and refreshing.
Education and Training
Associate of Arts: Clinical Psychology, Expected in 07/2021 to Lone Star College System - Spring, TX
GPA:
  • 3.5 GPA
  • Dean's List Honoree Spring 2021
  • Dean's List Honoree Summer 2021
Bachelor of Arts: Clinical Psychology, Expected in to University of Houston - Victoria - Victoria, TX
GPA:

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Resume Overview

School Attended

  • Lone Star College System
  • University of Houston - Victoria

Job Titles Held:

  • Assistant Manager of Operations
  • Crew Shift Leader
  • Head Pool Manager

Degrees

  • Associate of Arts
  • Bachelor of Arts

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