assistant manager of operations resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Cost analysis and savings
  • Employee supervision
  • Project management
  • Employee development
  • Customer retention
  • Recruiting and hiring
  • Sound judgment
  • Schedule management
  • Training and mentoring
Assistant Manager of Operations, 06/2018 to 07/2019
ImmunotekLithonia, GA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
Crew Shift Leader, 06/2016 to 06/2018
Jersey Mike's SubsCity, STATE,
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Assigned duties to specific employees and teams according to roles and skills.
  • Balanced cash drawers, operated registers and prepared cash deposits.
  • Managed time off requests and unexpected no-shows.
Head Pool Manager, 04/2015 to 07/2017
Greater Houston Pool ManagmentCity, STATE,
  • Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
  • Sought out opportunities to improve service levels and corrected problems.
  • Resolved guest and associate concerns and established and maintained mutually respectful working relationships with other departments.
  • Backed up staff completing difficult or complex tasks and empowered team members to independently handle most issues.
  • Initiated creative ideas and kept recreation programs entertaining and refreshing.
Education and Training
Associate of Arts: Clinical Psychology, Expected in 07/2021 to Lone Star College System - Spring, TX
  • 3.5 GPA
  • Dean's List Honoree Spring 2021
  • Dean's List Honoree Summer 2021
Bachelor of Arts: Clinical Psychology, Expected in to University of Houston - Victoria - Victoria, TX

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Resume Overview

School Attended

  • Lone Star College System
  • University of Houston - Victoria

Job Titles Held:

  • Assistant Manager of Operations
  • Crew Shift Leader
  • Head Pool Manager


  • Associate of Arts
  • Bachelor of Arts

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