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assistant manager of operations resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Skills
  • Employee Supervision
  • Order Processing
  • Problem-Solving
  • Relationship Selling
  • Upselling Techniques
  • Stocking and Receiving
  • Customer Needs Assessment
  • Customer Service
  • Product Sales
  • Excellent Communication Skills
Experience
Assistant Manager of Operations, 11/2016 to Current
ImmunotekFort Pierce, FL,
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
  • Conducted quality control inspections of work to monitor and resolve problems.
  • Recruited, hired and evaluated qualified personnel resulting in top-notch operations and customer satisfaction.
  • Directed logistics by controlling movement of goods to and from facilities to sustain efficient production and meet market demand.
Personal Training , 11/2013 to Current
Life Time FitnessNew Hope, MN,
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Communicated with clients to determine goals and performed client assessments.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Assisted clients with developing reasonable diets and nutritional guidelines.
  • Maintained detailed personal training records and updated client progress after each session.
Sales Associate, 06/2011 to 06/2016
PeopableRoswell, GA,
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Continuously met sales goals via strategic prospecting.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Consistently earned top performer out of 60 plus sales team members for exceeding sales goals.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
Customer Service Representative, 02/2010 to 02/2011
Ffe Transportation Inc.Butler, MO,
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Made outbound calls to obtain account information.
  • Upsold products and services to address customer needs and maximize sales.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Consulted with customers to resolve service and billing issues.
Sales Associate, 11/2006 to 08/2010
PeopableTulsa, OK,
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built trusting relationships with customers by making personal connections.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Obtained signatures for financial documents and internal and external invoices.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Contacted high-profile clients to follow up on products and services sold and verify satisfaction, resolving complaints and offering additional services.
Education and Training
High School Diploma: , Expected in 06/2006 to Montebello High School - Montebello, CA
GPA:
: , Expected in to East Los Angeles College - Monterey Park, CA
GPA:

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Resume Overview

School Attended

  • Montebello High School
  • East Los Angeles College

Job Titles Held:

  • Assistant Manager of Operations
  • Personal Training
  • Sales Associate
  • Customer Service Representative
  • Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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