I am currently pursuing Global Business Management at Seneca College.
MBA - Accommodation Operations Management, Le Cordon Bleu at G. D. Goenka, India. I graduated in June 2018.
Throughout my career, I have worked in the 4 major operational departments of the hospitality industry (Food & Beverage Production & Service, Front Office, and Housekeeping). From this, I have developed refined communication skills, insights, and the unique experience necessary to progress any organization within the hospitality realm.
Please feel free to contact me at resumesample@example.com to learn more about how I can progress your organization!
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• Acting Duty Manager
• Front Desk Operations
• Relationship Management
• Complaint Handling
• Training & Development
• Customer Satisfaction
• Business Development
• Team Leading
• Quality & Service
• Single point of contact for the guests
• Maintaining strong relationship with all the departments
• Managing finance queries for billing closure and group closure
• Ensuring cash float for all the cashiers is maintained at a constant level as issued by Finance
• Monitoring daily guest feedback
• Screening arrivals for next day
• Monitoring that all the C Forms for foreign nationals are correctly loaded on the site by checking it on day to day basis
• Assisting Duty Manager in checking guest registration cards and that the details are correctly captured in PMS
GPA: 9.10
GPA: 7.48
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