Assistant Manager Projects & Procurement resume example with 4+ years of experience
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I am currently pursuing Global Business Management at Seneca College.
MBA - Accommodation Operations Management, Le Cordon Bleu at G. D. Goenka, India. I graduated in June 2018.
Throughout my career, I have worked in the 4 major operational departments of the hospitality industry (Food & Beverage Production & Service, Front Office, and Housekeeping). From this, I have developed refined communication skills, insights, and the unique experience necessary to progress any organization within the hospitality realm.
Please feel free to contact me at resumesample@example.com to learn more about how I can progress your organization!
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- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with proprietor to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and prepared workflow schedules, delegating tasks for 4 -member team.
- Drove operational efficiency, building customer rapport to foster loyalty.
• Acting Duty Manager
• Front Desk Operations
• Relationship Management
• Complaint Handling
• Training & Development
• Customer Satisfaction
• Business Development
• Team Leading
• Quality & Service
• Single point of contact for the guests
• Maintaining strong relationship with all the departments
• Managing finance queries for billing closure and group closure
• Ensuring cash float for all the cashiers is maintained at a constant level as issued by Finance
• Monitoring daily guest feedback
• Screening arrivals for next day
• Monitoring that all the C Forms for foreign nationals are correctly loaded on the site by checking it on day to day basis
• Assisting Duty Manager in checking guest registration cards and that the details are correctly captured in PMS
- Acting Team Leader
- Guest Registrations
- Guest Check-ins
- Group handling & Co-ordination
- Room Key Control
- Guest records & History
- Rooms Control
- Clerical Tasks
- Billing & Cashiering
- Guest Relations
- Inventory management
- Managing E-Mails
- Resolving guest complaints
- Guest Registrations
- Guest Check-ins
- Group handling & Co-ordination
- Room Key Control
- Guest records & History
- Rooms Control
- Clerical Tasks
- Billing & Cashiering
- Guest Relations
- Stock managing
Seneca College - Toronto,
Le Cordon Bleu School of Hospitality, Australia Management, G. D. Goenka University - India,
GPA: 9.10
WGSHA, Manipal University - India,
GPA: 7.48
- Highest Upsell for April 2018 Citation for “Putting People First” & “Care Of Business” – Upsell Citation for “Putting People First” & “Care Of Business” – Guest Feedback
- Published a paper on Waste Management in International Hotel Chains in Pune ISBN No
- 978-81-933475-2-2
- Awarded ‘Certificate of Achievement’ for obtaining the highest score in Knowledge Championship – 2016 – Shangri-La Hotel Bengaluru
- SAP 01 SAP Overview Course conducted by TESPA at Manipal
- Participated in the International Symposium on 'Ethics and Practices in Hospitality and Tourism Industry'
- ISG Wine Fundamentals Certificate Level - 1 course
- Marketing head for WGSHA food festival " Bon Appétit " October 2014
- Completed the 'The Theory and Practice of Basic Gemmology course at the Seamedu's Institute of Gem & Jewellery at Pune
- Other Achievements The Westin Hotel Koregaon Park, Pune: , Nomination for Executive of the Month February 2021 Award for Executive of the Month December 2020 Award for Best Groomed Male Associate of the Month October 2020 2 Nomination for Executive of the Month September 2020 Nomination for Executive of the month November 2019 The Westin Hotel Gurgaon, New Delhi: Second Highest Upsell for May 2018
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Resume Overview
School Attended
- Seneca College
- Le Cordon Bleu School of Hospitality, Australia Management, G. D. Goenka University
- WGSHA, Manipal University
Job Titles Held:
- Assistant Manager - Projects & Procurement
- Front Office Executive
- Senior Guest Service Agent
- Front Office Service Associate
Degrees
- Graduate Certificate
- MBA
- Bachelor of Hotel Management
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