Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Customer assistance and interaction
Administrative skills
Issue handling
Meeting arrangements
Package and mail receipt
Office supplies ordering
Front office management
Listening skills
Hospitality services
Recordkeeping
Cash transactions
Email and telephone decorum
Call routing
Appointment confirmation
Experience
01/2019 to Current
Assistant Lead Front Office ReceptionistUniversity Of Utah – Orem, UT,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Responded to inquiries and room requests made online, by phone or email.
Signed for packages, recorded deliveries and distributed to personnel.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Handled diverse needs for clients in-person, by phone or through email.
Displayed professional standards at reception desk to impress visitors.
Maintained office supply inventory and placed orders to meet demand.
Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Received parcels, routed mail and opened packages for staff.
Managed office cleaning and sanitizing to comply with infection control protocols.
Obtained and processed payments from clients for products and services.
Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
Greeted customers, answered general questions and directed to appropriate locations.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Monitored schedules and calendar obligations for executives.
Implemented new recordkeeping and documenting systems to improve organization and traceability.
Developed reports and documents with [Software] by taking dictation and transcribing meeting notes.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Managed scheduling and payroll for team of [Number] staff in busy [Type] office.
Utilized active listening skills to quickly resolve problems and escalated larger issues to [Job Title].
Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Drove client retention and increased revenue by driving effective customer relationship management protocols.
Provided effective quality control oversight and eliminated downtime to maximize revenue.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
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