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assistant lead front office receptionist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Customer assistance and interaction
  • Administrative skills
  • Issue handling
  • Meeting arrangements
  • Package and mail receipt
  • Office supplies ordering
  • Front office management
  • Listening skills
  • Hospitality services
  • Recordkeeping
  • Cash transactions
  • Email and telephone decorum
  • Call routing
  • Appointment confirmation
Experience
Assistant Lead Front Office Receptionist, 01/2019 to Current
University Of UtahOrem, UT,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Displayed professional standards at reception desk to impress visitors.
  • Maintained office supply inventory and placed orders to meet demand.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Received parcels, routed mail and opened packages for staff.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Obtained and processed payments from clients for products and services.
  • Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Monitored schedules and calendar obligations for executives.
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Developed reports and documents with [Software] by taking dictation and transcribing meeting notes.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed scheduling and payroll for team of [Number] staff in busy [Type] office.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to [Job Title].
  • Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Pleasantly responded to questions and remedied concerns quickly, resulting in [Number]% score in overall performance evaluations.
Assistant, 03/2015 to 01/2019
Genuine Parts CompanySilver Spring, MD,
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Organized personal tasks to free up executive to handle professional matters.
  • Produced timely and accurate status updates and routine inquiry letters.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Communicated with customers regarding [Type] processes to maintain satisfaction.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Receptionist, 01/2002 to 02/2006
Western ArchitecturalCity, STATE,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Pulled and organized requested documentation.
  • Determined needs of visitors and provided information or solutions.
Education and Training
High School Diploma: , Expected in 08/2000
Tigard High School - Tigard, OR
GPA:

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Resume Overview

School Attended

  • Tigard High School

Job Titles Held:

  • Assistant Lead Front Office Receptionist
  • Assistant
  • Receptionist

Degrees

  • High School Diploma

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