assistant director student counseling services resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Resilient Assistant Director with proactive mindset for transforming counseling services operations and increasing team productivity to support mission of institution. Known for effective support and servant leadership. Success driven when determining solutions for areas in counseling services that need improvement. Focused on meeting and exceeding tasks within deadlines.

Committed to building collaborations among teams, campus, college care networks, and community resources. History of leading initiatives and partnerships that support student success, employee success, community success, and institutional effectiveness.

Licensed Clinical Social Worker – Supervisor, with 35 years of experience delivering mental health and social work services in a holistic approach, grounded in NASW Code of Ethics’ emphasis on service and social justice.

Individualization, relater, learner, achiever, and maximizer – flexible, a sense of tranquility and focus under pressure. Poised and competent with ability to easily transcend cultural differences. Strong people skills and ethical standards. Talented at maximizing individual and group potential. Purposeful and self-disciplined in environments with minimal supervision.

  • Leadership
  • Project Management
  • Strategic Planning
  • Training and Development
  • Bilingual - Spanish/English
  • Bio-Psychosocial-Cultural-Spiritual Assessments
  • Trauma Therapist
  • Community Crisis Responser
  • School of Social Work Faculty Liaison -UTA, TWU, Texas A&M Commerce
  • Higher Education Representative Texas Suicide Prevention Council
Assistant Director, Student Counseling Services, 08/2020 to Current
Invo Healthcare Associates IncChicago, IL,
  • Responsible for management of campus counseling services and providing therapeutic services.
  • Supervision of clinicians, department assistant, and practicum student interns.
  • Trains staff on standards of practice, state rules on mental health, telehealth, and federal privacy and confidentiality laws.
  • Monitors staff compliance with established safety and health guidelines.
  • Orients new staff on customer service and counseling center and campus operations.
  • Cultivates and maintain positive working relationships with staff, teams, students, and employees.
  • Works closely and follows up with staff regarding electronic health record documentation, operational issues, professional development, campus outreach, and prevention and awareness programming.
  • Creates and reviews reports on all center activities to determine counseling program and make improvements.
  • Oversees budget and tracks expenses to maintain operational efficiency.
  • Collaborates with college student success teams on health and wellness projects that support student success, employee success, and community success.
  • Aids senior leadership during executive decision-making process by generating reports to provide data for consideration of health and wellness taskforce projects.
Professional Counselor, 01/2007 to Current
Balsz School DistrictPhoenix, AZ,
  • Responsible focounseling via telehealth and in-person to college students dealing with issues impacting their emotional, behavioral, relational, academic, and occupational functioning and quality of life.
  • Bio-psychosocial-cultural- spiritual assessments.
  • DSM-5, psychological, behavioral, adverse experiences and needs assessment screenings.
  • Suicide severity and harm to others risk assessments.
  • Evaluate client behavior, moods and other responses to develop comprehensive treatment plans focusing on accurate diagnosis and behavioral interventions.
  • Employ evidence based treatment models, techniques, and case management to help alleviate client's distress, symptoms of anxiety and depression, and to develop adaptive coping skills.
  • Teach clients anger management techniques, relaxation skills, social skills, emotional coping skills, and functional living skills.
  • Utilize electronic health record to document all client information.
  • Conduct outreach, advocacy, presentations, workshops, and prevention and awareness programming on mental health and behavioral issues.
  • Direct emergency response in client crisis situations to diffuse tensions and prevent violence.
  • Evaluate clients to determine need for transfer to specialized inpatient mental health facilities
  • Refer clients to other programs and community agencies to enhance treatment processes.
  • Respond to campus crisis situations when severe mental health and behavioral issues arise.
School Social Worker, 02/1995 to 06/2006
Marquette UniversityMilwaukee, WI,
  • Utilized established assessment techniques to evaluate and diagnose social interaction and learning problems.
  • Conducted home visits and parent interviews, wrote bio-psychosocial assessments.
  • Provided crisis intervention support for students, families, and educators.
  • Developed and implemented behavioral improvements plans by working directly with parents and teachers.
  • Followed-up with community resources to coordinate wrap around services.
  • Coordinated development and implementation of students Individualized Education Plans/Programs (IEPs).
Residence Hall Director, 06/1987 to 06/1998
Gap Solutions, IncRaton, NM,
  • Administrative responsibilities.
  • Supervised resident assistants, coordinated staff development.
  • Conducted residence hall psycho-education programming.
  • Provided mental health services to residents referred by conduct officer, crisis intervention, and individual counseling utilizing brief therapy model.
Clinical Social Worker, 08/1993 to 08/1994
Balsz School DistrictPhoenix, AZ,
  • Conducted therapy, provided crisis intervention and educated patients and families.
School Social Worker, 01/1992 to 02/1993
Gap Solutions, IncReston, VA,
  • Utilized established assessment techniques to evaluate and diagnose social interaction and learning problems.
  • Developed treatment and intervention plans for students needing extra support.
Clinical Social Worker, 01/1991 to 01/1992
Allina Health SystemsEdina, MN,
  • Family assessments, reunification plans, court referrals.
  • Conducted family therapy, provided crisis intervention to children in emergency fostercare placement.
Counselor/Weekend Supervisor, 01/1989 to 06/1990
Safe Space StationCity, STATE,
  • Supervised support staff.
  • Provided social work services using wrap around approach to address the needs of at-risk adolescent residing in emergency shelter.
  • Conducted intake, crisis intervention, individual and group counseling services.
Community Aide, 06/1984 to 06/1985
University Of MichiganCity, STATE,
  • Social work services utilizing outreach to married graduate student residents and their families and international students.
  • Created psychoeducational programming and community resource awareness for wrap-around services.
Social Worker, 05/1983 to 05/1984
Southwest Detroit Community Mental HealthCity, STATE,
  • Social work and case management services.
Education and Training
Master of Science: Social Work, Expected in 05/1983 to University Of Michigan - Ann Arbor - Ann Arbor, MI
Bachelor of Science: Criminal Justice, Expected in 05/1981 to The University of Texas Rio Grande Valley - Edinburg, TX
  • Promoted to Assistant Director
  • Nominated for Dallas College Emerging Leaders Program
  • Nominated and completed DCCCD Supervisor Fast Track Certification
  • Appointed Texas Suicide Prevention Council Higher Education Representative for Dallas College
  • Temporary Extended Duties under Chief of Staff for Chancellor's Mental Health Initiative and Mental Health Rapid Response for COVID-19
  • Chaired Dallas College Professional Counselors Workgroup & Council
  • Active member on Dallas College committees tasked with developing campus and college wide prevention and awareness programming
  • Sexual Assault Awareness Month 2021 Committee
  • TRACS 2021 Committee
  • Mental Health Symposium 2020 Taskforce
  • Health & Wellness 2020 Taskforce for Connections & Resources Program
  • Domestic Violence Awareness Month 2020 Committee
  • Suicide Prevention Awareness Month Symposium 2020 & 2021 Committee
  • Veterans Mental Health Summit Committee 2020 & 2019
  • Mental Health Awareness Month Committee 2019 & 2020
  • Led Dallas College committee tasked with securing audio-video conferencing platform for telehealth, coordinated Webex End to End Encryption and Soft Phone feature trainings for staff
  • Led Dallas College committee tasked with securing self-help platform, negotiated TAO Connect contract, coordinated administrator and staff training, serves as system administrator
  • Led Dallas College committee tasked with securing peer to peer support app, negotiated contract with 7 Cups of Tea, serves as contract manager
  • Trained support staff on calling campaign protocol and resources for COVID-19 Initiative
  • Led Mental Health First Aid Training for Dallas College, coordinated staff trainings on seven campuses with professional development teams and professional counseling services
  • Led NOVA Crisis Response Team training for Dallas College, wrote proposal and negotiated contract
  • Created NOVA Crisis Response Team Protocol for Dallas College
  • Established affiliation agreements between Dallas College and UTA-School of Social Work, Texas A&M School of Social Work, and TWU-School of Social Work
  • Developed and implemented North Lake STAND UP Program to address Title IX - Big 4 - domestic violence, dating violence, stalking, and sexual assault with team comprised of College Police, Title IX Coordinator, Faculty, and student representatives
  • Led psychological first aid crisis intervention team response and postvention plan following North Lake campus tragedy
  • Created psychoeducational group therapy program for first generation college students, student veterans, and international students in collaboration with TRiO, Disability, Veterans, and International Student Services teams
  • Created standards of practice for counseling services, client forms, and safety procedures for mental health crisis intervention, protocol for transporting to inpatient center for emergency treatment
  • System administrator for center's electronic health record platform, web component, manages records and creates highly effective codes that significantly impacted efficiency and improved operations
  • Improved delivery of telehealth services by supporting staff training, collaborated with Risk Management and Legal on electronic forms and liability insurance
  • Recognized for outstanding performance, collaboration, and team contributions with TRiO, Disability, International, and Veteran Student Services.
  • Recipient North Lake President's Award and DCCCD Sharon Griffin Student Development Leadership Award
  • Licensed Clinical Social Worker - Supervisor
  • DCCCD Supervisor Certification
  • Certified EMDR Therapist
  • Registered Yoga Therapist
  • AS+K Suicide Gatekeeper Instructor
  • S.A.V.E. Gatekeeper Instructor
  • NOVA Crisis Response Team
  • Mental Health First Aid
  • Behavior Intervention Team

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Resume Overview

School Attended

  • University Of Michigan - Ann Arbor
  • The University of Texas Rio Grande Valley

Job Titles Held:

  • Assistant Director, Student Counseling Services
  • Professional Counselor
  • School Social Worker
  • Residence Hall Director
  • Clinical Social Worker
  • School Social Worker
  • Clinical Social Worker
  • Counselor/Weekend Supervisor
  • Community Aide
  • Social Worker


  • Master of Science
  • Bachelor of Science

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