assistant customer and operations manager resume example with 6 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

  • Customer Relationship Management
  • Personnel training and development
  • Team Building
  • Shipping, receiving and warehousing
  • Exceptional interpersonal communication
  • Customer-focused
  • Adherence to high customer service standards
  • Staff Management
  • Sales proficiency
  • Schedule Management
  • Critical thinking
  • Detail-oriented
  • Team building
Work History
12/2021 to 02/2023 Customer and Ops Asistant Store Leader Dairy Queen | , , Pembroke Pines, FL

As a The Assistant Store Leader supporting the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement.


  • Fosters a guest-focused team environment through driving volume and anticipating guest needs
  • Achieves excellent guest service by role-modeling company service standards
  • Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
  • Holds self and associates accountable for achievement of financial results and performance standards
  • Manages conflict and coaches by applying company's recommended processes, standards and guidelines
  • Empowers and involves associates in decision-making processes
  • Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
  • Leads by managing through change and adversity
  • Co-conducts and facilitates sales associate and keyholder training Process
  • Engages our guests and make their shopping experience exceptional
  • Makes recommendations on hiring, promotions, and terminations of team members based on performance
  • Coaches to Guest Engagement expectations
  • Manages Mission Monday partnership and events
  • Ensures the fitting room experience is exceptional - outfitting and styling
  • Manages product communication and all product information posted
  • Leads new associate on-boarding
  • Co-leads floor set and refresh strategy
  • Co-manages payroll and store's financial performance
  • Makes decisions regarding store operations and planning
  • Controls workflow through successful planning and delegation
  • Executes task directives within designated time frames • Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
  • Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team• Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team
  • Resolved problems, improved operations and provided exceptional service
07/2019 to 03/2021 Assistant Customer and Operations Manager Tumi, Inc. | , ,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised 55 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Trained and developed new employees for ease of transition into team.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Devised processes to boost long-term business success and increase profit levels
  • Introduced new methods, practices, and systems to reduce turnaround time
01/2017 to 07/2019 Assistant Manager Gap | , ,
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed High volume sales
05/2015 to 06/2017 Stock Manager Company Name | , ,
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 20000 units per day.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Scanned and entered new inventory, updated numbers and investigated variances.
  • Created, implemented and adjusted SOPs.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Performed freight processing functions, assisting associates
  • Managed scheduling and task delegation for 50-member warehouse team.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Created and enforced detailed organization processes to increase quality service standards.
Expected in to to | Miami Dade College, Miami, FL GPA:

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Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Customer and Ops Asistant Store Leader
  • Assistant Customer and Operations Manager
  • Assistant Manager
  • Stock Manager


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