Resource personnel with over 7 years of successful experience in Crew Management and Dispatch . Recognized consistently for time management performance excellence and contributions to success in Transportation Industry. Strengths in Employee/Customer Service and Communications backed by training and a degree in Business Management/Transportation.
Detailed Description of Duties:
•Performs daily routing of field service work orders using established workforce management system.
•Knowledge of Labor Agreement, Safety and Environmental Regulation and applicable federal codes, Hours of Service law, seniority roster, CICS (IBM) and Micro Soft Office Suites
•Provides coordination of schedules and directs work of Train/Engineer employees; works closely with Manager to administer the Dispatch function.
•Manages multiple T/E employee routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls)
•Interprets data from the established workforce management system to identify current and potential scheduling problems.
•Tracks all network trouble and repair. Provides telephone assistance and support to Technicians during troubleshooting and repair
•Makes suggestions and recommendations to Supervisors and Management concerning schedule conflicts
•Manager in an effort to continually improve customer service/employee operations
• Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, team members, and management (Self Motivated)
Detailed Description of Duties:
• Provide and support accessible transit networks that are customer focused, safe, appealing, and efficient throughout Maryland 24/7.
• Customer knowledge of administrative procedures such as Microsoft Office, managing files designing forms and other office procedures.
• Perform dispatch for site labor force and the work of subcontractors to ensure timely completion of the projects.
• Monitoring and coordinating overall work plan for all ongoing projects/schedule to ensure work is completed ontime without compromising on the quality.
• Assisted supervision with assigned intake(30-60) personnel, ensuring productivity, quality and timely completion according to MTA standards.
• Assists with developing communication strategies for employee (emergency).
• Maintain regular updates from database involving development projects, special events, track work.
• Assisted general day to day administrative functions of quality control program, indicating areas of training.
• Coordinate and supervise the assignmentof supplementary helpdesk resources on issues raised in alignment with administrative requirements.
• Assisted management with direction and control at terminal facility (MTA Rail Operations facility).
Detailed Description of Duties:
• Manage daily work load through the Office of Disability Paperless Database by retrieving information from SSA Systems.
• Manage "Workgroup Cadre" for Information Technical Examiner (ITE) in the Office of Disability Operations.
Process RSDI /Workers Compensation claims and post claims via SSA MACADE system.
• Analyze, adjust, correct and validate RSDI claimants records such as earnings, Master Beneficiary Records and Payment History Record.
• Inbound/outbound calls to disability claimants.
• Provide information and knowledge to various components of SSA and claimants(Software Applications).
• Division representative in the "Workgroup" which is creating software/ processing age cases and W/C outlets for ODO.
• Facilitator that responds to phone inquiries about eligibility, Disability and Medicare processes.
• Type various correspondence letters to the claimant, manager and other qualified state agencies
• Use Microsoft Outlook for daily emails and calendar reminder to correspond with managers and other components of SSA •Create reports and memos using Microsoft Word to control workflow and inform other SSA counterparts
• Organize cases according to priority status set by Division and Branch
• Directly correspond to congressional cases by working with the senator's office to resolve public relation issues and notify the proper reporting staff
• Technical leader within Mod 10 (RSDI's) Expedited Reinstatement, Provisional Payments, Payment Continuation and PHUS for ODO/DIV 1
• Adjudicate Beneficiary Claims for SSA (Internal/Field office)
• Paperless Database by retrieving information from SSA Systems
• ECS award 06/2008 Outstanding Performance (Above and beyond) • Recognized by the State of SC (scholars programs award)
• Social Security Administration 09/13/2008 Career Advancement Strategies
• A+ certification 09/05/2008 Introduction to Cert A+ application • • •Rail Dispatch Operations/ROIC
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