Dedicated Assistant Chief of Operations committed to serving public through effective leadership and passion for helping others. Known for writing successful policy improvements to improve department procedures and enhance public safety. Dedicated and committed to serving public through effective leadership and passion for helping others. Firefighter with over 29 years of dedication and service to public safety. Motivates CRTC Department team members and provide commanding leadership during emergency situations. Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Skills
Performance Tracking and Evaluation
Recruitment and Hiring
Employee Development
Hiring and Training
Technical Proficiency
Onboarding and Orientation
Staff Training
Problem Resolution
Training and Development
Performance Evaluations
Budget Management
Documentation and Reporting
Verbal and Written Communication
Employee Coaching and Motivation
Goal Setting
Administration and Reporting
Complex Problem Solving
Team Leadership
Scheduling and Coordinating
Managing Operations and Efficiency
Good Judgment
Strategic Planning
Time Management
Computer Skills
MS Office
Interpersonal Relations
Professional and Courteous
Customer Relationship Management
Decision Making
Process Improvement
Negotiation and Conflict Resolution
Shift Scheduling
Customer Service
Calm Under Pressure
Experience
03/2013 to Current
Assistant Chief of OperationsANG CRTC – City, STATE,
Responded to calls and adopted necessary role within department response team.
Accepted command of department in absence of Fire Chief.
Communicated with general public to answer questions, provide instruction and explain actions of CRTC department.
Coordinated relevant job training and followed up with new employees to determine readiness for work assignments.
Provided updates to Fire Chief regarding investigations, policy changes and personnel matters.
Collaborated with department and city leaders to develop policies and procedures that satisfy laws and regulations.
Assisted in development, implementation and monitoring of the department budget and recommended relevant changes.
Prepared reports and presentations to communicate essential Department information.
Scheduled Department shifts to provide effective coverage and decrease response time.
Conducted job interviews and hired new employees to accommodate CRTC department needs.
Interacted with customers and vendors with utmost professionalism to solve various problems.
Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
Tracked and measured operational efficiency of business, to adjust and optimize use of available resources.
Designed detailed business plans to outline finances, goals and operations of company.
Designed professional training and development programs for support staff.
Oversaw employee hiring, recruitment and training for multiple business locations.
Established open door policy to foster environment of respect between employees and management.
Conducted presentations using PowerPoint to provide illustrations and graphs to communicate complex business concepts.
Perform 65 company grade Fire inspections per year for 9 years
Update AF 1487's and Form 218 to reflect current inspections in ACES FD program
01/2013 to Current
Professional Driving InstructorTruck Driver's Institute – City, STATE,
Conducted on-the-road driver training and required students to apply learning from classroom to demonstrate readiness for licensure.
Stressed safe and defensive driving practices in various road conditions using graphic videos to show possible consequences of unsafe practices.
Guided students through process for obtaining vehicle operator's license in Mississippi.
Provided support to student drivers and promoted safety and law compliance.
Presented and explained current driving laws and regulations using specific examples of compliance and non-compliance.
Worked closely with on-the-road driver trainers regarding key driving points to emphasize capabilities and needs of individual students.
Retained current and thorough knowledge of state driving laws and regulations.
Established learning objectives for coursework and required students to demonstrate objectives fulfillment to pass class.
Managed classroom behavior and attendance in mutually respectful environment, making sure each student experienced full and unhindered learning opportunities.
Retained thorough and accurate student records and verified conformance with DOT requirements.
Liaised with DMV and DOT staff to schedule driving tests for students.
Designed and developed driver education curriculum featuring interactive learning, job aids and audio-visual support.
Educated students using customized teaching methods and hands-on curriculum.
Assessed student needs in context of qualifications, limitations, abilities and interests.
Established and communicated clear objectives for lessons and projects.
Delivered group lectures and hands-on demonstrations to instruct students.
Carried out balanced program of instruction and work time to give students optimal learning experiences.
Diversified presentations with skilled use of technology and audio-visual aids.
Developed and deployed oral and written assessment strategies for optimal review of student abilities.
Monitored student performance and offered feedback to support goal achievement.
Evaluated student progress and adjusted learning plans to foster progress.
Maintained student records as required by administrative policy.
Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
Planned classes focusing on instruction, demonstration and work time.
Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
06/2003 to 11/2012
Driver/Owner/Operator Truck DriverFive J's LLC – City, STATE,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Devised business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Led startup and creation of operational procedures and workflow planning.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
06/1983 to 06/2003
Firefighter/Crew Chief/Asst. Chief/Fire InspectorUS Air Force – City, STATE,
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Maintained office supplies inventory
by checking stock and ordering new supplies.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Responded to calls and adopted necessary role within department response team.
Accepted command of department in absence of the Chief.
Coordinated relevant job training and followed up with new employees to determine readiness for work assignments.
Provided updates to Chief regarding investigations, policy changes and personnel matters.
Prepared reports and presentations to communicate essential Kessler AFB Department information.
Scheduled Department shifts to provide effective coverage and decrease response time.
Tracked and measured operational efficiency of business, to adjust and optimize use of available resources.
Directed negotiations and preparation of contracts.
Designed professional training and development programs for support staff.
Established open door policy to foster environment of respect between employees and management.
Assisted senior executives with monthly close and preparation of monthly operating reports and financial statements.
Prepared monthly financial reports for senior executive officer review.
Work Fire prevention section last year of career on Active Duty
Performed over 100 building inspections
Gave over 500 extinguisher classes
Conducted over 250 new comers briefings
Education and Training
Expected in 06/1999
Associate of Science: Fire Science Community College of The Air Force - Montgomery, AL GPA:
Expected in 06/1999
Associate of Science: Survival And Rescue Community College of The Air Force - Montgomery, AL GPA:
Expected in 05/1983
High School Diploma: Ada High School - Ada, OH GPA:
Certifications
Fire Officer IV, Fire Officer III, Fire Officer II, Fire Officer I
Fire Instructor III, Fire Instructor II, Fire Instructor I
Fire Inspector III, Fire Inspector II, Fire Inspector I
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