area supervisor operations technology professional resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Knowledgeable Area Supervisor with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. 5 time winner of McDonald's Outstanding Supervisor Award given to Area Supervisors who excel in their role for McDonald's.
Productive Operations Technology Professional. Tasked with ensuring restaurant stay compliant with technology equipment and software. Train restaurant teams to use new software and equipment that support new restaurant initiatives. 2019 Operations Technology Professional of the Year award winner for McDonald's USA.
Skills
Cost Reduction
Delegation and Supervision
Computer Proficiency
Health and Safety Procedures
Financial Forecasting
Team Building and Motivation
Customer Service Management
Sales Leadership
Handling Complaints
Analyzing Profitability
Scheduling and Time-Tracking
Recruitment and Training
Financial Recordkeeping
Decision Making
Inventory Management
Staff Coaching and Training
Project Management
Program Leadership
Risk Analysis
Reporting Skills
Policy Enforcement
Relationship Building
Critical Thinking
Marketing and Advertising
Multitasking and Prioritizing
Business Development
Employee Training
Positive and Upbeat
Adaptable to Changing Demands
Problem Anticipation and Resolution
Creativity and Originality
Departmental Procedures
Willingness to Learn
POS Terminal Operation
Systems Assessment and Improvement
Administrative Documentation
Service Oriented
Calendar and Scheduling Software
Business Acumen
Experience
10/2006 to CurrentArea Supervisor/Operations Technology ProfessionalPenn National Gaming | Las Vegas, NV,
Oversee daily operations with 200+ highly motivated employees.
Evaluated store performance and incorporated feedback to implement improvement plans.
Delegated work to staff, setting priorities and goals.
Implement new initiatives, procedures, and tasks to improve performance of multiple departments.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Count and balance registers.
Conduct internal audits 7 sites to verify compliance and standardization of processes across facilities.
Determine complete inventory order accuracy by examining product needs.
Mentor and train staff to meet restaurant and organizational needs.
Monitor employee work and determine benchmarks for performance indicators.
Establish area team schedule and planned production.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Collaborate with company departments to guarantee cohesive branding and strategic goals and performance.
Used Point of Sale register system to complete transactions.
Directed and supervised staff performance.
Keep restaurant areas clean, neat and inspection-ready to comply with McDonald's standards.
Support long-term business strategies, generating guest relations feedback for process improvements.
Train, manage and motivate employees to promote professional skill development.
Identified appropriate solutions to minimize issues and quickly solve problems.
Manage and work on restaurant technology supporting new equipment, initiatives.
09/2004 to CurrentRestaurant ManagerKarya Property Management | Houston, TX,
Coached staff on strategies to enhance performance and improve customer relations.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Updated computer systems with new pricing and daily food specials.
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Promoted safe working conditions by monitoring safety procedures and equipment.
Trained new employees to perform duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved problems or concerns to satisfaction of involved parties.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Scheduled and directed staff in daily work assignments to maximize productivity.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Explained goals and expectations required of trainees.
Worked in close collaboration with team members to ensure customers received high-quality service.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Oversaw food preparation, production and presentation according to quality standards.
Resolved and investigated complaints regarding service, food quality and accommodations.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Delegated work to staff, setting priorities and goals.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Created detailed reports on weekly and monthly revenues and expenses.
07/2001 to CurrentAssistant ManagerWendy's | Brownsburg, IN,
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Interviewed prospective employees and provided input to HR on hiring decisions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Analyzed business performance data and forecasted business results for upper management.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Organized schedules, workflows and shift coverage to meet expected business demands.
Delegated daily tasks to team members to optimize group productivity.
07/1993 to CurrentCrew MemberMcDonald's | City, STATE,
Scrubbed and polished counters to remove debris and food.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Prepared quality products while maintaining portion control and presentation within service goal times.
Upheld high standards of productivity and quality in operations.
Presented orders to guests within anticipated service times.
Prepared food for various recipes by washing, peeling and dicing ingredients.
Directed patrons to restrooms and other amenities within facility.
Assembled and served meals according to specific guest requirements.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Assisted patrons in making menu selections.
Assisted management with inventory control and stock ordering.
Interacted pleasantly with guests to deliver quality customer service.
Packaged menu items into bags or trays and placed drink orders into carriers.
Drove team success by quickly completing assigned tasks.
Processed payments on cash register and counted back bills and change to patrons.
Maintained safe food handling practices to prevent germ spread.
Wiped down tables and equipment, swept and refilled stock.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Served food quickly for positive guest experiences.
Packed fast food products in approved containers, cups and bags.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education and Training
Expected in 05/2021 to to Bachelor of Science | Business ManagementCoker University, Hartsville, SC, GPA:
Expected in 05/1998 to to Associate of Arts | General StudiesDodge City Community College, Dodge City, KSGPA:
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Resume Overview
School Attended
Coker University
Dodge City Community College
Job Titles Held:
Area Supervisor/Operations Technology Professional