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APS Intake Specialist Resume Example

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APS INTAKE SPECIALIST
Summary
  • Accomplished Juvenile Rehabilitation Residential Counselor, and Adult Protective Services Intake Specialist offering 24 years of experience in criminal justice. Possess strengths in analytical problem solving as well as verbal and written communication.
  • Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection, and communicative abilities. Commended for honesty, hard work and positive attitude. 30 years of working in high stress environments with proven results.
  • Multi-talented Investigator able to uncover hidden trends and patterns. Effective at working with government agencies, law enforcement departments and private businesses to complete successful assignments. Years of mental health training, and following RCW's, WAC's and other policies.
Skills
  • Compiling data
  • Coordinating records
  • Monthly reporting
  • Computer skills
  • Reporting and documentation
  • Verifying data accuracy
  • Records and retention
  • Tracking client progress
  • Problem Resolution
  • Customer Service
Experience
Company Name | City, StateAPS Intake Specialist10/2015 - 08/2020
  • This position receives, assesses.
  • Screens, processes and assigns for investigation.
  • Reports from professionals and community members of abandonment, abuse, financial exploitation, neglect and self-neglect of vulnerable adults, make referrals to other agencies and assesses imminent risk and safety.
  • As outline in Chapter 6 of the long term care manual and in accordance with RCW 74.34.
  • Answer live calls, receive, collect, screen, process and input data into automated systems, research, and complete and assign reports.
  • Collect and evaluate relevant information from reporters, contact collaterals, determine investigative response times based on risk and safety and assign the reports to an APS investigator.
  • Check multiple data bases for pertinent information As a mandatory reporter, identify situations presenting risk to vulnerable adults and/or children and refer to appropriate agency.
Company Name | City, StateJuvenile Rehabilitation Residential Counselor12/2011 - 10/2015
  • Supervised residents in an institutional setting who may have behavioral, psychiatric, social, medical, and or correctional problems which may include aggressive behavior.
  • In a residential treatment unit, I ensured that all treatment, security, and management standards were met reflecting a professional conduct at all times.
  • In this position I planned, organized and supervised youth in individual and group activities, including social, leisure time and recreation.
  • This included escorting youth to and from on campus school, clinic, dining area and other on campus sites.
  • Awareness of resident and staff locations and of group dynamics was highly emphasized and would at times result in investigations and control of contraband.
  • As well, I was responsible to respond to varies disturbances within the unit and elsewhere on campus.
  • Conducted informal and formal counseling and crisis intervention of residents weekly or as needs arise.
  • Sanction positive or negative consequences of rule adherence or deviations.
  • Provided input to Multi-Disciplinary treatment team in regards to the needs of the youth.
  • Complete written documentation of youth behavior, case reporting, and assessments of the youth identifying treatment planning for the youth within the guidelines of the Integrated Treatment Model (ITM).
  • Notify appropriate agencies and individuals as needed to comply with policy and treatment standards.
  • Managed a caseload up to 8 youth and provided direct client advocacy.
  • Developed and implemented treatment plans for youths; provided individual and group counseling and crisis intervention utilizing Cognitive Behavioral Treatment CBT and Dialectical Behavioral Therapy DBT.
  • Participated in pre-release planning for youths; parole officers and law enforcement and other state agencies; made contact for youth within the community.
  • Compiled and analyzed initial treatment report and numerous informational documents; used the information to prepare a variety of documents and reports for various courts and other legal settings.
  • Assist Living Unit counselors in their absence from campus.
  • Provided specialized treatment for youth who have sexually offended resident population including individual treatment sessions and intensive YSO groups.
Company Name | City, StateJuvenile Residential Supervisor02/2007 - 12/2007
  • Supervise, coach and train staff in a 16 bed acute mental health living unit ensuring that evidence based treatment is being provided in a safe and secure environment.
  • Model professional standards of conduct and enforce state standards for ethics and use of state resources; conduct timely employee evaluations considering performance in relation to the knowledge, skills and abilities for the position; assess needs and ensure employees receive proper training to accomplish the duties of the position and for ongoing development.
  • I provided coaching, mentoring, motivation and modeled effective performance.
  • Facilitated informal and formal conflict resolution related to employee grievances; schedule and ensure completion of mandatory training of employees supervised; ensuring program compliance with all health, safety, and custody standards and requirements.
  • Identified and tracked that all staff were trained and in compliance in with relevant statutes, rules, policies and procedures.
  • Assess behavior of an assigned caseload of youth, prioritizing treatment targets, developing treatment plans, and implementing interventions based on JRA approved CBT/DBT treatment principles; providing leadership and on the job training in the delivery of CBT/DBT and evidence based treatment interventions with juvenile justice system youth; facilitate CBT/DBT skills curriculum and other approved treatment groups.
  • Prepare and present cases for multi-disciplinary case staffing and other required case or administrative reviews as required.
  • Monitor and ensure adherence and fidelity to clinical and environmental standards required by JRA's treatment model; performing basic data entry and retrieval functions using an electronic management information system (ACT).
  • Educate youth and staff in the principles of JRA's Integrated Treatment Model, promote and role model competency in related skills; write and speak clearly and effectively in a professional objective manner; inspire confidence and trust in colleagues, youth and families, and stakeholders.
  • Communicate effectively with a variety of groups, organizations and agencies, including juvenile justice and social services professionals; law enforcement, courts, schools, treatment providers.
  • Promote productive connections with families and engage them in the rehabilitation and successful transition of youth; conveying warmth, and optimism in interactions with youth and families.
Company Name | City, StateCustomer Service Representative10/1990 - 02/1993
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Counted as much as $50,000 in daily funds with manual and machine-assisted methods.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Education and Training
Central Washington University | City, StateBachelor of Arts in Social Sciences
Everett Community College | City, StateAssociate of Arts
Additional Information

Twenty plus years of experience resolving customer inquiries, problems or complaints. Experience in confidential information, records and retention, Previous experience in a supervisory role dealing with annual reviews, applications and new hires.

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Resume Overview

School Attended

  • Central Washington University
  • Everett Community College

Job Titles Held:

  • APS Intake Specialist
  • Juvenile Rehabilitation Residential Counselor
  • Juvenile Residential Supervisor
  • Customer Service Representative

Degrees

  • Bachelor of Arts in Social Sciences
    Associate of Arts

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