Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Education and Training
Expected in 06/2008
Associate of Arts:
Chaffey College - Rancho Cucamonga, CA
Expected in 12/2013
: Emergency Medical Technology
Victor Valley College - Victorville, CA
  • CPR Certified American Heart Association
  • ICEMA/ California State
  • Communication / Active Listening
  • Problem Solver Works Independently/Tea
  • Training and Supervisor
  • HIPAA Compliance

Personable Answering Service Operator with 6+ years of experience in call center setting. Takes messages and respond to questions. Committed to resolving issues to ensure customer satisfaction. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support.

  • Strong problem-solving skills
  • Computer Skills
  • Team building
  • Time management
06/2018 to Current
Answering Service Operator /Lead Hershey Entertainment & Resorts Company Hershey, PA,

Oversaw office inventory by restocking supplies and submitting purchase orders. Transcribed and forwarded Patient messages to On Call Doctors.

Used Epic, Excell, Kronos . Answered up to 150 calls per day in fast-paced environment, transferring callers to appropriate personnel.

Handled incoming calls with friendly and cheerful attitude for organization using Multi-line system. Supported staff with office clerical tasks, including processing mail and Ordering Supplies.

Fielded incoming calls, answered questions and transferred calls internally. Maintained excellent customer satisfaction through polite, calm demeanor, Answer's calls with friendly and polite approach to engage callers and deliver exceptional customer service. Also As A Lead I Create department schedules, reviews schedule, post schedule. I order supplies as the department needs them. Present yearly employee reviews . I maintain Employees PTO, Vacation requests, and do on call for the department after hours. I am a Scripps trainer and train all new hires regarding the Call Center responsibilities and also train on emergency codes. I was a key role in the Covid 19 Pandemic and created a Covid 19 news update board to follow in the department for any changes. .

06/2017 to 06/2018
Emergency Medical Technician Hershey Entertainment & Resorts Company Hershey, PA,

Responsible for all administrative tasks for over 50 employees. Creates employee schedules,verify all time cards, interview and hire new team members, ensure all record-keeping and reporting documentation is accurate and up to date, and manage all station supplies and orders.

Coordinates staffing and related needs to provide adequate staff and service coverage between and among stations and emergency response units; oversees activities and handles various issues occurring during a shift; responds to personnel related issues in accordance with established policies and procedures; handles issues and provides direction and assistance through subordinate supervisors.

Inspects each station and station crews on an assigned shift, oversees compliance with established policies, procedures and operational readiness. Provides education and information regarding system operations, receives and consolidates shift recommendations related to staffing and equipment needs for budget purposes, coordinates and schedules staff to attend required training and in-service activities

Trains staff on the correct way to run a call, how to complete effective assessments, and education how to identify an acute patient. Additional, train on how to work I PCR and conduct appropriate radio reports to the radio room at any clinic or emergency setting.

06/2015 to 06/2017
Emergency Medical Technician Americare Ambulance City, STATE,

Respond to emergency calls to provide efficient and immediate care to the critically ill and injured, and to transport the patient to a medical facility. Rapidly assess whether life threatening criteria was present and took immediate action.

Constantly maintained knowledge of new equipment, procedures and medical solutions, while simultaneously earning high praise on evaluations and employee assessments. Respond to dispatched emergency assignments quickly and safely, perform basic patient assessments, interpret limited histories and examine patients to identify underlying critical issues, rapidly assess whether life threatening criteria was present and took immediate action, and monitored patients for changes and reviewed and revised plans accordingly.

Operated and maintained emergency vehicles in a safe efficient manner while obeying all traffic laws. Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments.

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School Attended

  • Chaffey College
  • Victor Valley College

Job Titles Held:

  • Answering Service Operator /Lead
  • Emergency Medical Technician
  • Emergency Medical Technician


  • Associate of Arts

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