Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Friendly and positive Answering Service Operator with a successful career in contact center settings. Proven ability to process a high volume of calls and maintain composure in fast-paced environments. Dedicated to resolving customer issues quickly and thoroughly to ensure excellent service.

Caring and helpful Answering Service Operator with [Number]-year progressive career in call center settings. Passionate about helping customers and meeting needs through effective communication and proactive conflict resolution. Known for consistent positive attitude and dedication to customer satisfaction.

Articulate Answering Service Operator with [Number] years of experience in fast-paced call center settings. Offering excellent communication skills and ability to quickly build rapport with callers.

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in [Language].

Enthusiastic Telephone Operator with [Number] years' experience providing phone reception services for [Type] companies. A charismatic personality with excellent customer service talents. Skilled in managing switchboards with up to [Number] employees.

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Highly organized [Job Title] with [Number] years of experience in [Type] environments. Exceptional leadership skills and talent for procedure development and implementation. Demonstrated ability to control losses and cut costs to meet organizational objectives.

[Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Compassionate and attentive [Job Title] with history of making valuable contributions to healthcare teams and health systems. Bringing [Number] years of experience and expertise in utilization and maintenance of cardiac testing equipment. Dedicated to efficient and accurate delivery of test results.

  • Customer communications
  • Verbal communication skills
  • Data Entry
  • Relaying correspondence
  • Documenting calls
  • Building relationships
  • Telephone operation
  • Greeting customers
  • Research abilities
  • Professional communication
  • Search directories
  • Front desk operations
  • Telephone reception
  • Administrative support
  • Documentation
  • Operations management
  • Training
  • Technical Support
  • Team building
  • Customer Service
  • Time management
  • Operational Improvement
Work History
10/2019 to 02/2020 Answering Service Operator Kootenai Medical Center | Cda, ID,
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Relayed and transcribed written and verbal messages to [Job title].
  • Operated telephone operating system and documented calls in [Software].
  • Resolved customer issues through research and problem solving.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
01/2006 to 04/2011 Emergency Medical Technician Bae Systems | Nellis Air Force Base, NV,
  • Operated emergency vehicles to transport critical patients.
  • Demonstrated strong commitment to quality care through continuous training and development.
  • Assessed situation severity of emergent medical incidents and provided care accordingly.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Monitored patient status during ambulance transport and transfer.
  • Communicated with lucid patients to gather incident and medical history information.
  • Evaluated patient vital signs and status to determine care needs.
  • Executed well-informed critical decision making in high-pressure situations.
  • Responded to over [Number] daily emergency calls to provide quick and compassionate medical assistance and care for patients.
  • Recorded situational triages, medication administration and patient statuses using [Software] to collect data on EMT effectiveness and emergency preparedness.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Quickly recognized patient needs based on conditions and administered medications for [Type], [Type] and [Type] situations.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Used [Equipment] to administer treatments in [Type] situations with accuracy, safety and speed.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
11/1998 to 01/2006 Tax Specialist Allied Universal Security | Greencastle, PA,
  • Collected and submitted required tax payments.
  • Reviewed financial statements for accuracy and integrity.
  • Maintained thorough and current understanding of applicable tax laws.
  • Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
  • Reconciled and produced federal and state tax documents for corporate, private business and customers.
  • Prepared [Type], [Type] and [Type] forms on regular basis for various tax needs.
  • Managed tax submissions and made sure all information complied with regulations.
  • Offered clients recommendations to reduce tax liabilities.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Provided information about available products and services, including [Type] and [Type] services, to clients, resulting in increased business opportunities.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
  • Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Facilitated communication between clients and tax authorities.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Prepared tax returns for clients in [Industry] and [Industry] according to government regulations and requirements.
  • Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.
  • Prepared US, multistate and international tax returns for business clients.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Oversaw team of [Number] tax professionals handling up to [Number] clients per year.
  • Saved client $[Amount] by uncovering eligibility for [Type] credit.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Facilitated integration of modern tax software with client accounting software.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Expected in 06/1984 Diploma | All Academic West Florence High School, Florence, SC GPA:

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School Attended

  • West Florence High School

Job Titles Held:

  • Answering Service Operator
  • Emergency Medical Technician
  • Tax Specialist


  • Diploma

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