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Amazon Prime Now Associate Resume Example

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AMAZON PRIME NOW ASSOCIATE
Professional Summary
Highly experienced Customer Service Specialist, with over 10 years of experience. Able to handle client based accounts in a professional manner, with minimal supervision. Excellent listening skills, oral and written. Comfortable interacting with all levels of the organization and the public. Able to make decisions independently.
Skills
  • Skilled multi-tasker
  • Analytical and critical thinker
  • Customer service expert
  • Skilled in MS Office, Sales Force, Oracle, Lotus Notes,
Work History
Amazon Prime Now Associate, 04/2017 to Current
Fedex – Chicago , IL

Prepare customer orders received from online purchases. Stock and receive goods from vendors. interact with management to resolve any issues that may arise. Participate in team building sessions. Work in a fast paced environment.

​

Inside Sales - Contract Review (Contractor), 02/2016 to 09/2016
Fedex – Jacksonville , FL

Provided price and delivery to inside sales representatives and customers. Coordinated product delivery dates with the production managers and the sales director. Prepared quotations as requested by sales channels, regional sales managers and account managers. Reviewed all new customer contracts for compliance with the ISO 9001 guidelines. Coordinated large sales opportunities with regional sales managers. Responded to all customer inquires regarding pricing, invoices and delivery.

​

Customer Service/ Technical Support, 09/2013 to 02/2015
Ohio Semitronics Inc. – City , STATE

Provided replacement part assistance and technical support for various computerized medical carts. Followed up on customer inquiries via telephone and email. Utilized several computer programs to document all supported interactions. Worked closely with assigned regional sales representative to support their territories.

​

Customer Service Specialist, 04/2003 to 02/2013
CAPSA Solutions – City , STATE

Provided customer support for the replacement of spare parts on liquid filling machines. Received and processed orders through various modes of communication. Managed a parts hot-list for overdue spare parts and followed up with suppliers. Interacted with engineers, managers and service technicians to insure that accurate information is provided to the end-user. Issued return authorizations and credit as required. Assisted in the shipping process using UPS, FedEx and DHL. Worked with various international shipping brokers to insure timely deliveries. Served as a backup to the supervisor and trained new employees.

​

Education
High School Diploma: Columbus EHS - City, State
Some college coursework- No Degree
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • Columbus EHS

Job Titles Held:

  • Amazon Prime Now Associate
  • Inside Sales - Contract Review (Contractor)
  • Customer Service/ Technical Support
  • Customer Service Specialist

Degrees

  • High School Diploma :

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