Prepare customer orders received from online purchases. Stock and receive goods from vendors. interact with management to resolve any issues that may arise. Participate in team building sessions. Work in a fast paced environment.
Provided price and delivery to inside sales representatives and customers. Coordinated product delivery dates with the production managers and the sales director. Prepared quotations as requested by sales channels, regional sales managers and account managers. Reviewed all new customer contracts for compliance with the ISO 9001 guidelines. Coordinated large sales opportunities with regional sales managers. Responded to all customer inquires regarding pricing, invoices and delivery.
Provided replacement part assistance and technical support for various computerized medical carts. Followed up on customer inquiries via telephone and email. Utilized several computer programs to document all supported interactions. Worked closely with assigned regional sales representative to support their territories.
Provided customer support for the replacement of spare parts on liquid filling machines. Received and processed orders through various modes of communication. Managed a parts hot-list for overdue spare parts and followed up with suppliers. Interacted with engineers, managers and service technicians to insure that accurate information is provided to the end-user. Issued return authorizations and credit as required. Assisted in the shipping process using UPS, FedEx and DHL. Worked with various international shipping brokers to insure timely deliveries. Served as a backup to the supervisor and trained new employees.
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