Alarm Video Surveillance Dispatcher resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

7 years of Experience working with effective policies and procedures in the criminal justice/security system field ; while remaining highly attentive and skilled at providing a exceptional customer service experience. Now, aiming to present exceptional customer service ,provide retention recovery, and tackle new responsibilities as a Customer Service/ Security personnel.

  • Fraudulent investigations
  • Interviews and interrogations
  • Cost reduction
  • Security measures
  • Problem analysis and resolution
  • Promotes Integrity and Empathy In Workplace
  • Team Player
  • Observant
  • Skilled in conflict resolution
  • Background in supervision and management
  • Access systems and patrol
Expected in 05/2018 Bachelors Degree | Criminal Justice Wayne State University, Detroit, MI, GPA:
Expected in 05/2014 Associate Degree | Criminal Justice Henry Ford Community College, Dearborn, MI, GPA:
Expected in 05/2008 Medical Diploma | Medical Assisting Everest Institute, Southfield, MI GPA:
Expected in 06/2005 High School Diploma | Harrison High School, Farmington Hills, MI, GPA:
  • Dean's List Spring 2005
  • Child/Adult CPR Certified
  • Red Cross Certified
  • Passed MCOLES Testing
  • Passed Corrections Officer Exam
  • Perfect Attendance Award (2014-2017)
  • 3.89 GPA Overall

Work History
05/2017 to Current Alarm/Video Surveillance Dispatcher Gpm Investments | Kilgore, TX,
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Dispatched Police/Fire/EMS Department If Necessary
  • Medical Monitoring Dispatch For Those With Life Alerts
  • Provided Retention Recovery For Those Who Want to Cancel Guardian Alarm Security Services
  • Email/Chat with customer about requests with information about assistance and timeframes.
  • Operated CCTV equipment, radios and equipment to reduce crime, deterrence, and fear of crime.
  • Used ACC7 and Sureview , Platinum, and System Galaxy to record all incidents , including time, date and location of incidents.
  • Schedule Work Orders For Customers Having issues with alarm system
  • Handle Both Commercial and Residential Burglary Alarms
  • Watched both live and recorded video surveillance footage.
  • Operated and maintained surveillance equipment, for 103 sites , 91 PTZ cameras
  • Investigated prior incidents on CCTV to prepare reports for local authorities.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
  • Reported any incidents immediately to local law enforcement.
11/2009 to 05/20 Loss Prevention Specialist Goodwill Industries Of Southeastern Michigan | Dundee, MI,
  • Perform thorough cash audits and deposit investigations
  • Train loss prevention staff, retail managers and store employees on loss control and prevention measures
  • Collaborate with law enforcement in investigating and solving theft and fraud cases
  • Develop and present training programs for clients and departments within company
  • Use Sherlock software to monitor all associates And managers register activity Such as Returns,exchanges,gift cards, coupons , price checks to control internal theft possibilities
  • Recorded Known Theft/Recovery items daily
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
  • Oversaw inbound and outbound shipments through inventories and audits
  • Monitored paperwork procedures to prevent error-related losses
  • Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations
05/2006 to 02/2008 Cashier McDonalds | City, STATE,
  • Greeted Customers Rung Up Orders
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer service
  • Helped customers find specific products, answering questions and offering advice
  • Served needs of as many as 100 customers per shift, including collecting payments, tracking rewards and handling customer service issues
  • Increased sales 62%% by suggesting specific purchases to customers

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Resume Overview

School Attended

  • Wayne State University
  • Henry Ford Community College
  • Everest Institute
  • Harrison High School

Job Titles Held:

  • Alarm/Video Surveillance Dispatcher
  • Loss Prevention Specialist
  • Cashier


  • Bachelors Degree
  • Associate Degree
  • Medical Diploma
  • High School Diploma

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