Alarm Video Surveillance Dispatcher resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
7 years of Experience working with effective policies and procedures in the criminal justice/security system field ; while remaining highly attentive and skilled at providing a exceptional customer service experience. Now, aiming to present exceptional customer service ,provide retention recovery, and tackle new responsibilities as a Customer Service/ Security personnel.
Skills
Fraudulent investigations
Interviews and interrogations
Cost reduction
Security measures
Problem analysis and resolution
Promotes Integrity and Empathy In Workplace
Team Player
Observant
Skilled in conflict resolution
Background in supervision and management
Access systems and patrol
Education
Expected in 05/2018Bachelors Degree | Criminal Justice Wayne State University, Detroit, MI, GPA:
Expected in 05/2014Associate Degree | Criminal JusticeHenry Ford Community College, Dearborn, MI, GPA:
Expected in 05/2008Medical Diploma | Medical AssistingEverest Institute, Southfield, MIGPA:
Expected in 06/2005High School Diploma | Harrison High School, Farmington Hills, MI, GPA:
Dean's List Spring 2005
Certifications
Child/Adult CPR Certified
Red Cross Certified
Passed MCOLES Testing
Passed Corrections Officer Exam
Perfect Attendance Award (2014-2017)
3.89 GPA Overall
Work History
05/2017 to CurrentAlarm/Video Surveillance DispatcherGpm Investments | Kilgore, TX,
Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Dispatched Police/Fire/EMS Department If Necessary
Medical Monitoring Dispatch For Those With Life Alerts
Provided Retention Recovery For Those Who Want to Cancel Guardian Alarm Security Services
Email/Chat with customer about requests with information about assistance and timeframes.
Operated CCTV equipment, radios and equipment to reduce crime, deterrence, and fear of crime.
Used ACC7 and Sureview , Platinum, and System Galaxy to record all incidents , including time, date and location of incidents.
Schedule Work Orders For Customers Having issues with alarm system
Handle Both Commercial and Residential Burglary Alarms
Watched both live and recorded video surveillance footage.
Operated and maintained surveillance equipment, for 103 sites , 91 PTZ cameras
Investigated prior incidents on CCTV to prepare reports for local authorities.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
Reported any incidents immediately to local law enforcement.
11/2009 to 05/20Loss Prevention SpecialistGoodwill Industries Of Southeastern Michigan | Dundee, MI,
Perform thorough cash audits and deposit investigations
Train loss prevention staff, retail managers and store employees on loss control and prevention measures
Collaborate with law enforcement in investigating and solving theft and fraud cases
Develop and present training programs for clients and departments within company
Use Sherlock software to monitor all associates And managers register activity Such as Returns,exchanges,gift cards, coupons , price checks to control internal theft possibilities
Recorded Known Theft/Recovery items daily
Supervised surveillance, detection and criminal processing related to theft and criminal cases
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
Oversaw inbound and outbound shipments through inventories and audits
Monitored paperwork procedures to prevent error-related losses
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations
05/2006 to 02/2008CashierMcDonalds | City, STATE,
Greeted Customers Rung Up Orders
Drove sales and add-on purchases by promoting specific item options to customers
Worked closely with front-end staff to assist customers
Trained new team members in cash register operation, stock procedures and customer service
Helped customers find specific products, answering questions and offering advice
Served needs of as many as 100 customers per shift, including collecting payments, tracking rewards and handling customer service issues
Increased sales 62%% by suggesting specific purchases to customers
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