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alarm dispatcher data entry operator resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Proactive and organized professional well-versed in documentation and compliance.  Collaborative team player with strong communication, decision-making and time management abilities.  Adept at multitasking and prioritizing in a high-pressure work environment. 
Skills
  • Certificate of Fitness
  • Time management ability
  • Ability to prioritize
  • Professional demeanor  
  • Microsoft Office proficiency
  • Strong interpersonal skills
  • Dedicated team player
  • Strong organizational skills  
Experience
06/2008 to Current Alarm Dispatcher / Data Entry Operator Marriott Vacations Worldwide | Boston, MA,
  • Answering multiple phone lines and simultaneously documenting information into client history.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.
  • Verifying pass codes and dispatching fire or police in response to alarms. Accurately entered customer appointment information into database and extracted data to generate daily reports.
  • Interface with all departments within the company in response to client requests for service or problems with billing or general inquiries about alarm system purchases, etc.
  • Monitor, advise, and dispatch on commercial, residential, and municipal accounts for; fire/CO, burglary, medical, and environmental alarms.
05/1999 to 05/2002 Sales Associate Macy's | City, STATE,
  • Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
  • Ensured customer service focus by creating an environment that is friendly, helpful, and knowledgeable.
  • Interacted with approximately 30 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.
  • Operated cashier stand to help customers efficiently and processed coupons and reward cards to benefit customers when appropriate.
  • Greeted and acknowledged customers and maintained a solid product knowledge to assist customers with questions.
05/1991 to 11/1995 Operator / Dispatcher Telcoa Central Station Signals | City, STATE,
  • Answering phone calls on multi line phones, and covering 12+ hour shifts at little to no notice.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.
  • Processed invoice payments and make master account changes. Uphold high security and confidentiality for sensitive national corporate buildings, local banks, government property, and high profile residential accounts.
  • Professionally and politely handled conflicts with irate customers during peak hours.
  • Accurately entered customer appointment information into database and extracted data to generate daily reports.
Education and Training
Expected in 1990 to to Associate of Science | Business Management Monroe College, Bronx, NY GPA:
Emphasis in Accounting
Coursework in Business, Management and Communications

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Resume Overview

School Attended

  • Monroe College

Job Titles Held:

  • Alarm Dispatcher / Data Entry Operator
  • Sales Associate
  • Operator / Dispatcher

Degrees

  • Associate of Science

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