Experienced health care worker proficient in directing quality and efficient patient programs. Knowledgeable in both patient care and administrative services.
Skills
Work Planning and Prioritization
Problem Solving and Resolution
Attention to Detail
Relationship Building
Verbal and Written Communication
Analytical and Critical Thinking
Time Management
Scheduling and Coordinating
Administration and Reporting
Education and Training
Community Learning CenterWhite Settlement, Expected in 04/2019 – –Certification:Composite Bonding & Manufacturing - GPA:
Ranked in Top 1% of class
Bowie Memorial HospitalBowie, TX, Expected in 04/2014 – –Certification:Wound Care - GPA:
Bowie High SchoolBowie, TX, Expected in 05/2013 – –High School Diploma: - GPA:
North Central Texas CollegeBowie, TX, Expected in 01/2011 – –Certification:Certified Nurses Aide - GPA:
North Central Texas CollegeBowie, TX, Expected in – –:Psychology - GPA:
Complete 60 credits toward Psychology B.A.
Experience
Aegion Corp - AFE Associate Nashville, TN, 11/2016 - Current
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Improved operations by working with team members and customers to find workable solutions.
Performed site evaluations, surveys and team audits.
Brightspring Health Services - Crew Trainer High Point, NC, 09/2015 - 01/2017
Instructed and provide hands-on training to new team members on correct procedures for operations to maximize efficiency.
Stayed up to date on requirements of all team positions to optimize training.
Composed descriptive notes, basic reports and maintained documentation.
Documented needs for performance improvement, safety and customer service to optimize operations.
Schedule interviews, meetings, and necessary training.
National Vision - CNA Westminster, CO, 01/2013 - 12/2015
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Engaged with patient family and friends to provide courteous visit experience.
Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Answered patient and family questions to educate on optimal treatment procedures.
Comforted patients and provided each with reassurance and encouragement.
Worked in high-volume department to answering telephone calls and route connections to appropriate departments or staff.
Entered current information into records system and printed documents for appointments, files and patient use.
Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Pizza Hut - CNA City, STATE, 01/2011 - 01/2013
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented information in patient charts and communicated status updates and care plan to the necessary personnel.
Company Name - Assistant Manager City, State, 05/2010 - 01/2013
Charted accurate records of daily sales, product consumption and inventory.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
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