Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
 Energetic, results-driven professional with more than 5 years of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual: English/Spanish.
Core Strengths
  • Efficient under pressure, always meet deadline.
  • Excellent written and verbal communication skills.
  • Excellent communication skills both written and oral.
  • Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances.

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Improvements in customer service and customer satisfaction scores.
  • Utilized clarity, humor well defined goals, and positive work ethics to establish a spirited organizational culture throughout the company.    
Work Experience
05/2015 to 04/2016 ADP Payroll Specialist Mhc Equity Lifestyle Properties | Accord, NY,
-Recommended or participated  in the development of new procedures and policies related to payroll operations utilizing knowledge of university, state and federal policies and regulations. 
-Provide customer service to employees: in the area of pay, benefits and taxes as they relate to their pay, how to enter time or time off , where to locate forms and information on company’s intranet, where to send completed forms, who to contact for benefit questions and how to obtain IRS instructions on withholding issues.  
-Audit and reconcile wide range of personnel actions and payroll documents for more than 2000 employees
-Processes garnishments which include child supports, tax levies, student loans, WRIT of garnishments, etc. 
01/2014 to 06/2015 Assistant Manager Exova | South Bend, IN,
-Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.   
-Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.  
-Refer applicants to lenders who approve loans for consumers with less-than-perfect credit.
-Working with executives and business heads to prepare budgets and track profit / loss performance by business unit and on consolidated basis;
02/2010 to 2014 Shipping and receiving SHAMALEY, GMC | City, STATE,
-Attach shipping labels on packed stencils or cartons; identify shipping information on goods, using stenciling equipment.    
-Inspect and unload incoming shipments, observe and document shortages, refuse bad items, and inform the shipper to replace damaged items and correct shortages.  
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service and slaes.
-Prevented store losses using awareness, attention to detail and integrity.
2009 to 2010 Catalog sales associate · Inbound call associate REDCATS USA | City, STATE,
- Greeted customers and determined their needs and wants.    
- Recommended merchandise based on individual requirements. Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.
-Assist customers in the selection of product and accurately key customer orders and answer customer inquiries
-Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Educational Background
Expected in | School Of Enrichment, El Paso, TX GPA:
Fluent in Spanish
Microsoft Word, Excel, PowerPoint, Outlook, Office, Fluent in Spanish, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Telephone Skills, 

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Resume Overview

School Attended

  • School Of Enrichment

Job Titles Held:

  • ADP Payroll Specialist
  • Assistant Manager
  • Shipping and receiving
  • Catalog sales associate · Inbound call associate


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