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Administrative Assistant Dispatcher Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
  • Energetic administrative assistant with 15 years experience in high-level executive support roles. Organized and professional.
  • Dedicated and focused excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
  • Adept at managing multiple projects with ease using expert time management methods.Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.
  • Versatile assistant offering administrative experience in both corporate and non-profit office environments.Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
  • Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.
  • Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Strong problem solver
  • Time management
  • Self-directed
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Meeting planning
  • Report development
  • Billing and coding
  • Workers' compensation knowledge
  • Claims appeal procedures
  • Business writing
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • Human Resources Management (HRM)
  • QuickBooks expert
  • AR/AP
  • Report writing
  • Schedule management
  • Self-starter
  • Detailed meeting minutes
  • 74 WPM
Accomplishments
  • Coordinated all department functions for team of 100+ employees.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Promoted to Child Care Assistant after 24 months of employment.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Successfully planned and executed corporate meetings, lunches and special events for groups of 200+ employees.
  • Assisted in developing and implementing company's first employee manual outlining all proper business procedures and office policies.

Experience
Administrative Assistant / Dispatcher, 10/2010 to 02/2012
J & G Towing And AutomotiveCity, STATE,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Designed electronic file systems and maintained electronic and paper files.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Maintained an up-to-date department organizational chart.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created PowerPoint presentations used for business development.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Posted open positions on company and social media websites.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Cooperated with motor clubs, DPS, and Police departments to resolve billing issues.
  • Managed daily office operations and maintenance records of wreckers and heavy duty equipment.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Dispatched drivers to impounds and /or accidents; while providing them with the accurate directions.
  • Entered tow tickets daily into Tow Program. This program kept track of each driver, the number of tows they performed and the amount of time it took each of them to arrive, hook and clean up and return to the impound lot. It also kept track of their commission and which motor club was responsible for the cost of the tow.
  • Dispatched from home at night four times a week.
  • Released cars to the proper owner both during business hours as well as after hours.
  • Maintained accurate employee records, making changes when needed.
  • Paid quarterly taxes.
  • Notified automobile owners of mechanics and/or regular liens on abandoned vehicles, informing them of all charges due including storage.
  • Skip traced vehicles that were contracted for repo.
  • Ordered parts for mechanics.
  • Kept inventory stocked such as; oil,transmission fluid, hydraulic hoses and fluid, brake fluid, miscellaneous light bulbs and hoses.
  • Placed ads in Times Record News and Craigslist for experienced mechanics and wrecker drivers, as well as conducted the interviews.
  • Ran DMV searches for stolen automobiles.
Cable / Wire Harness Assembler, 04/2010 to 10/2010
OnShore Resources, Inc.City, STATE,
  • Terminate, measure, crimp, trim aInd strip wires. Using hand and automatic crimping tools.
  • Audit kits, specifications, process documentation and first articles to determine work process.
  • Follow BOM's, schematics, wiring diagrams and assembly, methods and tests.
  • Conduct functional and continuity tests of electrical assembly, components, wire harness and plugs; using ohmmeters, cirrus testers and other electrical instruments.
  • Solder wire and terminals per customer specifications.
  • Troubleshooting identifying problems with performance and developing solutions to rectify problems.
  • Providing customer service to all accounts.
  • Assistance with finance and upkeep of facility.
  • Performed special projects as delegated.
  • Familiarized self with all safety procedures.
  • Inventoried and ordered supplies.
  • Assisted other work stations during strict deadlines.
  • Established and revised work methods, formats and standards to improve efficiency and productivity.
Education
Associate of Science: Computer Science, Expected in 2015
Vernon College - Wichita Falls, Texas
GPA:
  • Microsoft Office Applications Certificate
  • 3,86 GPA
Employee of the year

Received employee of the year at J & G Automotive and Towing. Recognized for relationships with vendors and customers, and had a 92% collection rate on past due accounts, I was always punctual for work and very seldom missed work.

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Resume Overview

School Attended
  • Vernon College
Job Titles Held:
  • Administrative Assistant / Dispatcher
  • Cable / Wire Harness Assembler
Degrees
  • Associate of Science