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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated Customer Service Representative motivated to maintain client and customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and customers. Reliable and driven, with strong time management, organization skills, and prioritization abilities.
Skills
  • Microsoft Office
  • Typing 40 WPM
  • Provide excellent customer service
  • Problem solving
  • Professional and friendly
  • Multi-tasking
  • Careful and active listener

Education and Training
Expected in 2019
Bachelor's of Science: Human Services
University of Phoenix - San Antonio, TX
GPA:
Human Services
Expected in June 2011
Certificate in Medical Administration:
Career Point College - San Antonio, TX
GPA:
Experience
12/2017 to Current
Administrative Assistant / Dispatcher Norcal Ambulance Livermore, CA,
  • Organize and schedule meeting and appointments
  • Produce and distribute correspondence memos, letters, faxes, and forms
  • Assist in preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Submit and reconcile expense reports
  • Provide general support to visitors
04/2017 to 11/2017
Dispatcher/Customer Service Representative Salvation Army Usa Arnold, MO,
  • Route glass technicians to assign jobs
  • Keep in constant contact with the technicians
  • Handle incoming calls and assist customers with questions regarding their work orders
  • Correspond to commercial account customers via email and write up work orders for their vehicles
  • Provide completed work order paperwork to the technicians prior to leaving the warehouse
  • Cycle count inventory on a daily basis
  • Assure the technicians return all unused or broken glass and account for any broken glass
03/2016 to 10/2016
Shelter Monitor Akzo Nobel N.V. Warsaw, IN,
  • Responsible for answering and processing all of the domestic violence hotline calls.
  • Process all intakes brought into the shelter by law enforcement and/or walk-ins
  • Manage over 140 shelter clients after hours
  • Provide a safe and secure place for all the clients, provide three meals a day for all residents and children, and provide them wit all daily living necessities
  • Enter and maintain count on a daily basis for shelter and maintain client information on ALICE data system​
12/2011 to 07/2012
Technical Support Hca Murrells Inlet, SC,
  • Answer inbound calls from customers needing technical support with their internet, phone, and cable  for AT&T Uverse
  • Remote in to customer's PC to help reset Yahoo passwords and troubleshoot
  • Provide excellent customer service and give resolution to the issues addressed
  • Help customer configure computer settings and assist in internet set up for all their devices
  • Trouble shoot issue with Apple products such as: IPhone, Ipad, and Ipod.
  • Assist customers in setting up appoints for their local Apple store
03/2011 to 11/2011
Communications Operator Iqvia Holdings Inc Wayne, NJ,
  • Answer all inbound calls from all the Methodist Hospitals in San Antonio
  •  PBX for hospital codes for all Methodist hospitals
  • Critically respond to hospital codes and alarms in a rapid manner
  • Provide an answering service for 400+ doctors o a daily basis
  • Respond to emergency situations quickly, properly, and calmly and notify all proper employees
  • Provide excellent customer service and follow all HIPPA laws.

01/2010 to 06/2010
Assistant Supervisor help desk consultant First Transit Adna, WA,
  • I would conduct the census survey.
  • I would collect the completed ones verify all the information was correct if not I would return it to the numerator to correct it.
  • I would make sure all the surveys were accounted for each area that my section would cover.
  • I would collect time sheets and made sure they were correct and turned in all documents to the supervisor.
  • Supervising 30 people that worked the area assigned.
  • Information.
01/2008 to 01/2010
Help Desk Consultant P3S Corporation City, STATE,
  • Federal government contract for Lackland Airforce Base at Wilford Hall Medical Center
  • Answer all inbound hospital calls and direct them to requested areas
  • Respond to hospital and base emergencies
  • Assist patients with hospital directory 
  • Practice all HIPPA polices and laws for the facility and patients.
  • Respond and manage real world and military exercises.
  • Respond and manage all hospital codes.
  • Locate patients and appointments
10/2005 to 01/2008
Dispatcher Supervisor/ Commission Officer Guardian Security Services City, STATE,
  • Trained and managed all dispatchers
  • Manage dispatcher work schedules and process payroll
  • Answered all after hour calls and contact patrol officers to any reported disturbances.
  • Log all radio transmissions
  • Log all daily activities on a daily log
  • File, fax, and copy all paperwork to clients and upper management
03/2004 to 10/2005
Dispatcher Supervisor Triple J Investigations City, STATE,
  • Trained all new coming dispatchers.
  • Multi tasking in the office.
  • Answering phones, radios, and signing out equipment and vehicles to security officers.
  • Filing all reports turned in by officers.
  • Maintain a daily log of all activities during a shift.
  • Make sure all the officers are on post if not must find a replacement asap.
  • Helped making schedules and assist in payroll.
  • During business hours answer phones, take applications, set up interviews, interview dispatchers.

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Resume Overview

School Attended

  • University of Phoenix
  • Career Point College

Job Titles Held:

  • Administrative Assistant / Dispatcher
  • Dispatcher/Customer Service Representative
  • Shelter Monitor
  • Technical Support
  • Communications Operator
  • Assistant Supervisor help desk consultant
  • Help Desk Consultant
  • Dispatcher Supervisor/ Commission Officer
  • Dispatcher Supervisor

Degrees

  • Bachelor's of Science
  • Certificate in Medical Administration

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