Dedicated Customer Service Representative motivated to maintain client and customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and customers. Reliable and driven, with strong time management, organization skills, and prioritization abilities.
Will be provide upon request
Administrative Assistant / Dispatcher, 12/2017 to CurrentIntegrated Human Capital － San Antonio, TX
Organize and schedule meeting and appointments
Produce and distribute correspondence memos, letters, faxes, and forms
Assist in preparation of regularly scheduled reports
Develop and maintain a filing system
Submit and reconcile expense reports
Provide general support to visitors
Dispatcher/Customer Service Representative, 04/2017 to 11/2017Safelite Group － San Antonio, TX
Route glass technicians to assign jobs
Keep in constant contact with the technicians
Handle incoming calls and assist customers with questions regarding their work orders
Correspond to commercial account customers via email and write up work orders for their vehicles
Provide completed work order paperwork to the technicians prior to leaving the warehouse
Cycle count inventory on a daily basis
Assure the technicians return all unused or broken glass and account for any broken glass
Shelter Monitor, 03/2016 to 10/2016Family Violence Prevention Services － San Antonio, TX
Responsible for answering and processing all of the domestic violence hotline calls.
Process all intakes brought into the shelter by law enforcement and/or walk-ins
Manage over 140 shelter clients after hours
Provide a safe and secure place for all the clients, provide three meals a day for all residents and children, and provide them wit all daily living necessities
Enter and maintain count on a daily basis for shelter and maintain client information on ALICE data system
Technical Support, 12/2011 to 07/2012Volt － San Antonio, TX
Answer inbound calls from customers needing technical support with their internet, phone, and cable for AT&T Uverse
Remote in to customer's PC to help reset Yahoo passwords and troubleshoot
Provide excellent customer service and give resolution to the issues addressed
Help customer configure computer settings and assist in internet set up for all their devices
Trouble shoot issue with Apple products such as: IPhone, Ipad, and Ipod.
Assist customers in setting up appoints for their local Apple store
Communications Operator, 03/2011 to 11/2011Methodist Hospital － San Antonio, TX
Answer all inbound calls from all the Methodist Hospitals in San Antonio
PBX for hospital codes for all Methodist hospitals
Critically respond to hospital codes and alarms in a rapid manner
Provide an answering service for 400+ doctors o a daily basis
Respond to emergency situations quickly, properly, and calmly and notify all proper employees
Provide excellent customer service and follow all HIPPA laws.
Assistant Supervisor help desk consultant, 01/2010 to 06/2010US Census Bureau P3S Corporation － San Antonio, TX
I would conduct the census survey.
I would collect the completed ones verify all the information was correct if not I would return it to the numerator to correct it.
I would make sure all the surveys were accounted for each area that my section would cover.
I would collect time sheets and made sure they were correct and turned in all documents to the supervisor.
Supervising 30 people that worked the area assigned.
Help Desk Consultant, 01/2008 to 01/2010P3S Corporation － San Antonio, Tx
Federal government contract for Lackland Airforce Base at Wilford Hall Medical Center
Answer all inbound hospital calls and direct them to requested areas
Respond to hospital and base emergencies
Assist patients with hospital directory
Practice all HIPPA polices and laws for the facility and patients.
Respond and manage real world and military exercises.
Respond and manage all hospital codes.
Locate patients and appointments
Dispatcher Supervisor/ Commission Officer, 10/2005 to 01/2008Guardian Security Services － San Antonio, TX
Trained and managed all dispatchers
Manage dispatcher work schedules and process payroll
Answered all after hour calls and contact patrol officers to any reported disturbances.
Log all radio transmissions
Log all daily activities on a daily log
File, fax, and copy all paperwork to clients and upper management
Dispatcher Supervisor, 03/2004 to 10/2005Triple J Investigations － San Antonio, TX
Trained all new coming dispatchers.
Multi tasking in the office.
Answering phones, radios, and signing out equipment and vehicles to security officers.
Filing all reports turned in by officers.
Maintain a daily log of all activities during a shift.
Make sure all the officers are on post if not must find a replacement asap.
Helped making schedules and assist in payroll.
During business hours answer phones, take applications, set up interviews, interview dispatchers.
Dispatcher / Administrative Clerk Integrated Human Capital － San Antonio, TX
Dispatcher / Administrative ClerkIntegrated Human Capital － San Antonio, TX
Dispatcher / Adminstrative Clerk, 12/2017Integrated Human Capital － San Antonio, TX
Answer and direct calls
Organize and schedule meetings and appointments
Produce and distribute correspondence memo, letters, faxes, and forms
Attention to detail and problem solving skills
Develop and maintain filing system
Submit and reconcile expense reports
Education and Training
Bachelor's of Science:Human Services,2019University of Phoenix － San Antonio, TXHuman Services
Certificate in Medical Administration:June 2011Career Point College － San Antonio, TX