24-Hour Banking Contact Center Personal Banker Resume Example
Love this resume?Build Your Own Now
24-HOUR BANKING CONTACT CENTER PERSONAL BANKER
Summary
Organized and detail-oriented banker/teller with 5 years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Skills
|
|
Experience
C&F Bank | Cumberland , VA24-Hour Banking Contact Center Personal Banker 11/2020 - Current
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Verified amounts and integrity of every check or funds transfer.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Served approximately over 100 customers each shift, remaining composed and professional even in high-stress situations.
Winco Foods | Independence , ORTeller06/2016 - 11/2020
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Reported daily averages and shortages to operations department.
- Adhered to financial services security and audit procedures.
- Maintained confidentiality of bank records and client information.
- Supplied tellers with coin and currency as needed.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
- Delivered prompt, accurate and excellent customer service.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Received regional branch recognition award for outstanding customer service.
- Managed opening and closing times for main branch.
- Verified amounts and integrity of every check or funds transfer.
- Trained employees on cash drawer operation.
- Maintained accurate teller drawer using to handle all customer bank transactions.
- Processed cash withdrawals.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Examined checks for identification and endorsement.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Balanced daily cash deposits and bank vault inventory with zero error rate.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Directed specific questions to appropriate branch personnel.
- Recommended additional products, services and benefits for customers.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Walmart | City , STATEBakery Department Manager03/2008 - 04/2016
- Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Displayed freshly baked items, including cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Researched out-of-stock items to find additional inventory in other store locations.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
- Increased sales on consistent basis by developing and maintaining key customer relationships.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Increased sales on consistent basis by developing key customer relationships.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education and Training
Mingo County Vocational-Technical Center | City, StateSome College (No Degree) in Practical Nursing
Mingo County Vocational-Technical Center | City, StateCNA License in Nursing06/2007
Matewan High School | City, StateHigh School Diploma06/2007
Contact me
304-426-9009 Home
304-443-2468 Mobile
allison89xx@yahoo.com
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Length
- Typos
Resume Overview
School Attended
- Mingo County Vocational-Technical Center
- Matewan High School
Job Titles Held:
- 24-Hour Banking Contact Center Personal Banker
- Teller
- Bakery Department Manager
Degrees
- Some College (No Degree) in Practical Nursing
CNA License in Nursing
High School Diploma
Similar Resumes
