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24-Hour Banking Contact Center Personal Banker Resume Example

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24-HOUR BANKING CONTACT CENTER PERSONAL BANKER
Summary

Organized and detail-oriented banker/teller with 5 years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Skills
  • Risk management evaluation background
  • Strong sense of banking ethics
  • Currency and coin counter
  • Excellent communication skills
  • Safe and vault operation
  • Exceptional customer service
  • Supervision
  • Debt and credit management
  • Call center experience
  • Critical thinking
  • Friendly, positive attitude
  • Data management
  • Documentation skills
  • Issue and conflict resolution
  • Superior computer skills
  • Customer Service
  • Focused on customer satisfaction
  • ATM troubleshooting, analysis, and maintenance
  • Safe food handling
  • Quality control
  • Trained in icing techniques
  • Supervisory experience
  • Proficient in cake decorating
  • Sanitation
Experience
Company Name | City, State24-Hour Banking Contact Center Personal Banker 11/2020 - Current
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Verified amounts and integrity of every check or funds transfer.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Served approximately over 100 customers each shift, remaining composed and professional even in high-stress situations.
Company Name | City, StateTeller06/2016 - 11/2020
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Reported daily averages and shortages to operations department.
  • Adhered to financial services security and audit procedures.
  • Maintained confidentiality of bank records and client information.
  • Supplied tellers with coin and currency as needed.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Delivered prompt, accurate and excellent customer service.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Received regional branch recognition award for outstanding customer service.
  • Managed opening and closing times for main branch.
  • Verified amounts and integrity of every check or funds transfer.
  • Trained employees on cash drawer operation.
  • Maintained accurate teller drawer using to handle all customer bank transactions.
  • Processed cash withdrawals.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Examined checks for identification and endorsement.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Directed specific questions to appropriate branch personnel.
  • Recommended additional products, services and benefits for customers.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Company Name | City, StateBakery Department Manager03/2008 - 04/2016
  • Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Displayed freshly baked items, including cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Increased sales on consistent basis by developing key customer relationships.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education and Training
Mingo County Vocational-Technical Center | City, StateSome College (No Degree) in Practical Nursing
Mingo County Vocational-Technical Center | City, StateCNA License in Nursing06/2007
Matewan High School | City, StateHigh School Diploma06/2007
Contact me

304-426-9009 Home

304-443-2468 Mobile

allison89xx@yahoo.com

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Resume Overview

School Attended

  • Mingo County Vocational-Technical Center
  • Matewan High School

Job Titles Held:

  • 24-Hour Banking Contact Center Personal Banker
  • Teller
  • Bakery Department Manager

Degrees

  • Some College (No Degree) in Practical Nursing
    CNA License in Nursing
    High School Diploma

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