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Home: 000-000-0000 | Cell: 000-000-0000
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Attentive Front Office Executive providing exceptional customer service through diligent management. Adept at encouraging more business through meaningful engagement and a commitment to managing guest and client relations. Committed to maintaining a positive attitude while delegating front office duties to ensure smooth operations.
● Outstanding front office clerical abilities, including typing and answering phones
● Familiar with all MS Office applications, including Word and Excel
● Sound ability to resolve client or guest issues in a timely, courteous manner
● Excellent relationship-building and communications skills
● Strong time management skills
● Ability to work varying shifts
● Maintained an updated database of guest check-ins, checkouts, and fees.
● Tracked staff schedules and called for outside maintenance as needed.
● Responded to guest complaints in a professional, courteous manner.
● Managed multiple phone lines while attending to guest issues.
● Reviewed daily listings of reservations to look for and correct booking errors.
● Ensured that special accommodations were made for guests when appropriate.
● Coordinated with other staffing departments to ensure solid guest relations.
● Managed all guest relations and updated scheduling database.
● Transferred calls to the correct department.
● Updated monthly calendar of hotel events and special promotions.
● Passed room service requests to the correct staff members.
● Maintained an updated inventory of front office supplies.
● Hired seasonal workers such as landscapers.
● Managed front desk operations.
● Responded to guest requests.
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