Want to use this resume?
Jameson Gould
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Experienced Customer Care Consultant who also has a strong background in marketing and sales. Adept at analyzing a problem and quickly developing a solution negotiating with disgruntled customers and developing ways to track customer satisfaction. Specializes in retail sales and the hospitality industry.
Core Qualifications
- Strong negotiating skills
- Excellent communicator
- Efficient analytical skills
- Works well as part of a team or as an independent
- Strong sales and marketing background
- Some managerial experience
- Dedicated to creating a smooth customer experience
Experience
Customer Care Consultant
5/1/2009 – 7/1/2014
Company Name
City, State
- Responsible for creating customer service metrics and developing monthly reports for management.
- Worked closely with human resources group to create accurate job descriptions for customer service associates.
- Regularly polled customers on their experience and directly asked what could be done to improve that experience.
Customer Care Consultant
11/1/2004 – 5/1/2009
Company Name
City, State
- Responsible for monitoring the sales floor and identifying customer service issues.
- Assisted customer service associates in directly answering customer questions and concerns.
- Utilized an existing set of customer service metrics to create monthly customer care reports for management.
Customer Care Consultant
6/1/1998 – 11/1/2004
Company Name
City, State
- Responsible for gathering customer service performance information and developing a weekly report for management.
- Assisted in developing a training program for new customer service associates.
- Responsible for answering customer service calls and developing efficient solutions.
Education
Associate’s Degree – Business
1998
University Name
City, State
There are plenty of opportunities to land a Customer Care Consultant job position, but it won’t just be handed to you. Crafting a Customer Care Consultant resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
