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Experienced Customer Care Consultant who also has a strong background in marketing and sales. Adept at analyzing a problem and quickly developing a solution negotiating with disgruntled customers and developing ways to track customer satisfaction. Specializes in retail sales and the hospitality industry.
- Strong negotiating skills
- Excellent communicator
- Efficient analytical skills
- Works well as part of a team or as an independent
- Strong sales and marketing background
- Some managerial experience
- Dedicated to creating a smooth customer experience
- Responsible for creating customer service metrics and developing monthly reports for management.
- Worked closely with human resources group to create accurate job descriptions for customer service associates.
- Regularly polled customers on their experience and directly asked what could be done to improve that experience.
- Responsible for monitoring the sales floor and identifying customer service issues.
- Assisted customer service associates in directly answering customer questions and concerns.
- Utilized an existing set of customer service metrics to create monthly customer care reports for management.
- Responsible for gathering customer service performance information and developing a weekly report for management.
- Assisted in developing a training program for new customer service associates.
- Responsible for answering customer service calls and developing efficient solutions.
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