Step 1: Writing Your Summary Statement
In your summary statement, explain briefly in list or paragraph format what makes you the best fit for the position. Borrow phrases, required skills, and keywords that are relevant to the receptionist position and that are listed in the job posting. Make sure you incorporate the following:
• Title of the position and experience
• Characteristics related to the posting
• Two or three skills unique to the job
Here a few examples of well-written summary statements:
Summary Statement Example 1:
• Receptionist with seven years of experience
• Proven commitment to exceptional customer service
• Professional organization and coordination capabilities
Summary Statement Example 2:
Receptionist with various industry experiences and exceptional customer service. Expertise in managing all aspects of running the front office, including preparing the waiting areas, maintaining schedules, and handling multi-line phone systems.
Summary Statement Example 3:
Receptionist with over four years’ experience performing a broad array of administrative, front desk, and clerical duties. Outstanding written and verbal communication skills with a proven track record of prioritizing work, problem-solving, and multitasking.
Summary Statement Example 4:
Receptionist with experience in greeting clients, answering phone calls, and distributing mail. Demonstrated expertise in answering customer queries, resolving customer complaints, and handling high volume phone calls.
Use the receptionist resume template for Word to create an engaging summary.
Step 2: Writing Your Skills Section
• List the most relevant skills first.
• Include six to eight skills directly related to the job opening.
• Keep this section general; details should be in the work history and summary sections.
Here is a list of top skills required for receptionist positions. Use those that are relevant to your background.
• Excellent written and verbal communication abilities
• Proficiency for multitasking and high attention to detail
• Ability to prioritize and organize with solid time management skills
• Solid technical capabilities utilizing applications such as MS Office Suite
• Superior telephone and in-person etiquette
• In-depth knowledge of administrative procedures
• Positive attitude and ability to motivate others
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Step 3: Writing Your Work History Section
• Target your experience to the goal.
• Lead with your most compelling accomplishments.
• Include measurable results to prove your potential value.
• Use action verbs to describe responsibilities and achievements.
• Borrow keywords and phrases from the posting.
Here are some excellent examples of receptionist job descriptions for the work history section:
• Responded to emails from customers, routed correspondence to appropriate department managers, and handled incoming phone calls.
• Researched and created a professional scheduling plan that reduced expenses of traveling staff by more than 50 percent.
• Greeted visitors in a professional, friendly manner and communicated their needs to management.
• Arranged office equipment that resulted in a 25 percent increase in productivity.
Step 4: Writing Your Education Section
• Your highest level of education should be listed first.
• Include certifications or seminars relevant to your career.
• Unless you are a recent graduate, you do not need to include your GPA.
Here are some great examples of the education section of a receptionist resume:
Associate of Arts, Liberal Studies Ð 2012
Portland Community College Ð Portland, OR
Courses included: Oral communication, voice and articulation, and public speaking
Short Course: Front Desk Training Ð October 2011
Business Training Works Ð Baltimore, MD
Professional Receptionist Convention Ð 2011
National Conference Solutions Ð Los Angeles, CA
Bachelor of Arts, Psychology Ð 2015
Marylhurst University Ð Marylhurst, OR
Courses included: Cognitive psychology, communication strategies, and personality theory
Associate of Arts Ð 2013
Fort Worth Community College Ð Fort Worth, TX
Courses included: Business management, introduction to office management, and interpersonal communication
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