Resourceful and client-focused Customer Service Manager with over 10 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Strong Attention to Detail
Reliable and Responsible
Productivity and Time Management
Customer Relationships
Motivated Team Player
Quality and Defect Control
Attention to Detail
Customer and Call Response
Shelving and Storage
Product Tagging and Categorization
Data Entry
Order Fulfillment
Safety Procedures
Verbal and Written Communication
Merchandise Retrieval and Distribution
Merchandising and Display
Warehouse Coordination and Support
Customer Service
Stocking and Replenishing
Cash Register Operations
Cleaning and Sanitizing
Pricing Inquiries and Validation
Inventory Recordkeeping
Payment Processing
Data Entry and Database Skills
Product Packaging
Stockroom Maintenance
Organization and Categorization
Handling Customer Inquiries
Organizational Skills
Customer-Oriented Mindset
Honesty and Integrity
Friendly and Enthusiastic
Customer Inquiry Management
Adaptable and Flexible
Decision Making
Stock Management
Tagging and Categorizing
Staff Training
Product Sales and Promotion
Inspecting and Examining Merchandise
Storage Methods and Procedures
Item Tagging
Stock Disposal
Shipping and Receiving
Team Coordination
Goal Setting and Prioritization
Inventory Management and Planning
Orders and Requisition
Cooperative Attitude
Work Task Prioritization
Feedback Acceptance
Superb time management
Workforce Management
Procedural improvements
Schedule management
Staff development
Task delegation
Sales strategies
Issue and conflict resolution
Experience
Youth Worker, 07/2011 to Current Department For Persons With Disabilities – Oak Ridge, NJ,
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Assisted in gathering and moving materials and equipment for assigned displays.
Monitored stock to maintain sufficient quantity of featured product.
Displayed appropriate signage for products and sales promotions.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Communicated and coordinated planogram execution with store management.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Identified labels, trends and opportunities by sampling competitor shopping experiences.
Selected merchandise based on quality and cost-efficiency models.
Managed vendor chargebacks and follow up to maintain balanced inventory.
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Provided every customer with friendly service, answered menu questions and submitted orders.
Put special requests into computer system, took payments and provided change.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Served drinks and prepared specialty beverages.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Maintained dining and food service areas to maximize safety and cleanliness.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Provided exceptional service that reflected restaurant standards and core values.
Built and removed different displays and specific products based on customer requirements and promotional needs.
Stayed up to date on inventories, supplies and customer orders.
Organized and loaded product shipments and boxes.
Designed dynamic displays for products to increase overall revenue and specific product sales.
Monitored daily and long-term routes for weather, traffic and other conditions.
Service and Food Champion, 03/2017 to 01/2021 The Del Monte Lodge – Albany, NY,
Kept customer and food preparation areas clean and well-organized.
Completed side tasks by restocking condiments and cleaning refrigerators.
Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Recorded customer orders and communicated clearly to confirm each order.
Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Made and served coffee, tea and fountain drinks.
Organized food items on serving trays and in carry-out packages.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Suggested additional menu items, beverages and desserts to increase sales.
Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
Served orders to customers at windows, counters and tables.
Monitored and counted food stock and supplies to reorder on time.
Measured ingredients required for specific food items to reduce waste.
Assisted management with monthly inventory control and weekly stock ordering.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Served drinks and prepared specialty beverages.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Maintained dining and food service areas to maximize safety and cleanliness.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Provided exceptional service that reflected restaurant standards and core values.
Assembled and served meals according to specific guest requirements.
Processed payments on cash register and counted back bills and change to patrons.
Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
Counted cash drawer at end of shift and prepared bank deposits.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Interacted effectively with fellow employees to stage food trays for distribution to customers.
Maintained safe food handling practices to prevent germ spread.
Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Hotel Front Desk Supervisor, 01/2014 to 01/2015 Northern Family Motel – City, STATE,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Arranged special accommodations for guests to maintain optimal satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Input customer data into reservation software and made immediate updates to reflect room changes.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Assisted guests at check-in, providing information on various services within the hotel.
Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Coordinated with wait staff to keep dining room buffet stations clean and dishes refilled.
Education and Training
High School Diploma: , Expected in 06/2011 Clifton Fine Central School - Star Lake New York, GPA:
: Sociology & Psychology, Expected in SUNY Potsdam - Potsdam, NY GPA:
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