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Resourceful and client-focused Customer Service Manager with over 10 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Strong Attention to Detail
- Reliable and Responsible
- Productivity and Time Management
- Customer Relationships
- Motivated Team Player
- Quality and Defect Control
- Attention to Detail
- Customer and Call Response
- Shelving and Storage
- Product Tagging and Categorization
- Data Entry
- Order Fulfillment
- Safety Procedures
- Verbal and Written Communication
- Merchandise Retrieval and Distribution
- Merchandising and Display
- Warehouse Coordination and Support
- Customer Service
- Stocking and Replenishing
- Cash Register Operations
- Cleaning and Sanitizing
- Pricing Inquiries and Validation
- Inventory Recordkeeping
- Payment Processing
- Data Entry and Database Skills
- Product Packaging
- Stockroom Maintenance
- Organization and Categorization
- Handling Customer Inquiries
- Organizational Skills
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- Customer-Oriented Mindset
- Honesty and Integrity
- Friendly and Enthusiastic
- Customer Inquiry Management
- Adaptable and Flexible
- Decision Making
- Stock Management
- Tagging and Categorizing
- Staff Training
- Product Sales and Promotion
- Inspecting and Examining Merchandise
- Storage Methods and Procedures
- Item Tagging
- Stock Disposal
- Shipping and Receiving
- Team Coordination
- Goal Setting and Prioritization
- Inventory Management and Planning
- Orders and Requisition
- Cooperative Attitude
- Work Task Prioritization
- Feedback Acceptance
- Superb time management
- Workforce Management
- Procedural improvements
- Schedule management
- Staff development
- Task delegation
- Sales strategies
- Issue and conflict resolution
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Youth Worker, 07/2011 to Current
Department For Persons With Disabilities – Oak Ridge, NJ,
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Identified labels, trends and opportunities by sampling competitor shopping experiences.
- Selected merchandise based on quality and cost-efficiency models.
- Managed vendor chargebacks and follow up to maintain balanced inventory.
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- Provided every customer with friendly service, answered menu questions and submitted orders.
- Put special requests into computer system, took payments and provided change.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served drinks and prepared specialty beverages.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Provided exceptional service that reflected restaurant standards and core values.
- Built and removed different displays and specific products based on customer requirements and promotional needs.
- Stayed up to date on inventories, supplies and customer orders.
- Organized and loaded product shipments and boxes.
- Designed dynamic displays for products to increase overall revenue and specific product sales.
- Monitored daily and long-term routes for weather, traffic and other conditions.
Service and Food Champion, 03/2017 to 01/2021
The Del Monte Lodge – Albany, NY,
- Kept customer and food preparation areas clean and well-organized.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Recorded customer orders and communicated clearly to confirm each order.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Made and served coffee, tea and fountain drinks.
- Organized food items on serving trays and in carry-out packages.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Suggested additional menu items, beverages and desserts to increase sales.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
- Served orders to customers at windows, counters and tables.
- Monitored and counted food stock and supplies to reorder on time.
- Measured ingredients required for specific food items to reduce waste.
- Assisted management with monthly inventory control and weekly stock ordering.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served drinks and prepared specialty beverages.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Provided exceptional service that reflected restaurant standards and core values.
- Assembled and served meals according to specific guest requirements.
- Processed payments on cash register and counted back bills and change to patrons.
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
- Counted cash drawer at end of shift and prepared bank deposits.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Interacted effectively with fellow employees to stage food trays for distribution to customers.
- Maintained safe food handling practices to prevent germ spread.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Hotel Front Desk Supervisor, 01/2014 to 01/2015
Northern Family Motel – City, STATE,
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Assisted guests at check-in, providing information on various services within the hotel.
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Coordinated with wait staff to keep dining room buffet stations clean and dishes refilled.
High School Diploma: , Expected in 06/2011
Clifton Fine Central School - Star Lake New York,
GPA:
: Sociology & Psychology, Expected in
SUNY Potsdam - Potsdam, NY
GPA:
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