Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Resourceful and client-focused Customer Service Manager with over 10 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Strong Attention to Detail
  • Reliable and Responsible
  • Productivity and Time Management
  • Customer Relationships
  • Motivated Team Player
  • Quality and Defect Control
  • Attention to Detail
  • Customer and Call Response
  • Shelving and Storage
  • Product Tagging and Categorization
  • Data Entry
  • Order Fulfillment
  • Safety Procedures
  • Verbal and Written Communication
  • Merchandise Retrieval and Distribution
  • Merchandising and Display
  • Warehouse Coordination and Support
  • Customer Service
  • Stocking and Replenishing
  • Cash Register Operations
  • Cleaning and Sanitizing
  • Pricing Inquiries and Validation
  • Inventory Recordkeeping
  • Payment Processing
  • Data Entry and Database Skills
  • Product Packaging
  • Stockroom Maintenance
  • Organization and Categorization
  • Handling Customer Inquiries
  • Organizational Skills
  • Customer-Oriented Mindset
  • Honesty and Integrity
  • Friendly and Enthusiastic
  • Customer Inquiry Management
  • Adaptable and Flexible
  • Decision Making
  • Stock Management
  • Tagging and Categorizing
  • Staff Training
  • Product Sales and Promotion
  • Inspecting and Examining Merchandise
  • Storage Methods and Procedures
  • Item Tagging
  • Stock Disposal
  • Shipping and Receiving
  • Team Coordination
  • Goal Setting and Prioritization
  • Inventory Management and Planning
  • Orders and Requisition
  • Cooperative Attitude
  • Work Task Prioritization
  • Feedback Acceptance
  • Superb time management
  • Workforce Management
  • Procedural improvements
  • Schedule management
  • Staff development
  • Task delegation
  • Sales strategies
  • Issue and conflict resolution
Experience
Youth Worker, 07/2011 to Current
Department For Persons With DisabilitiesOak Ridge, NJ,
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Displayed appropriate signage for products and sales promotions.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Communicated and coordinated planogram execution with store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Identified labels, trends and opportunities by sampling competitor shopping experiences.
  • Selected merchandise based on quality and cost-efficiency models.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
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  • Provided every customer with friendly service, answered menu questions and submitted orders.
  • Put special requests into computer system, took payments and provided change.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Built and removed different displays and specific products based on customer requirements and promotional needs.
  • Stayed up to date on inventories, supplies and customer orders.
  • Organized and loaded product shipments and boxes.
  • Designed dynamic displays for products to increase overall revenue and specific product sales.
  • Monitored daily and long-term routes for weather, traffic and other conditions.
Service and Food Champion, 03/2017 to 01/2021
The Del Monte LodgeAlbany, NY,
  • Kept customer and food preparation areas clean and well-organized.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Made and served coffee, tea and fountain drinks.
  • Organized food items on serving trays and in carry-out packages.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Served orders to customers at windows, counters and tables.
  • Monitored and counted food stock and supplies to reorder on time.
  • Measured ingredients required for specific food items to reduce waste.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Assembled and served meals according to specific guest requirements.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Interacted effectively with fellow employees to stage food trays for distribution to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Hotel Front Desk Supervisor, 01/2014 to 01/2015
Northern Family MotelCity, STATE,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Coordinated with wait staff to keep dining room buffet stations clean and dishes refilled.
Education and Training
High School Diploma: , Expected in 06/2011
Clifton Fine Central School - Star Lake New York,
GPA:
: Sociology & Psychology, Expected in
SUNY Potsdam - Potsdam, NY
GPA:

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Resume Overview

School Attended

  • Clifton Fine Central School
  • SUNY Potsdam

Job Titles Held:

  • Youth Worker
  • Service and Food Champion
  • Hotel Front Desk Supervisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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