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Youth Services Specialist 1 resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.

Results-focused professional with strength in mentorship, customer service and administrative capacities. Proactive leader with strengths in communication and collaboration. Proficient in leveraging knowledge to promote individual and team growth. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • VIP services specialist
  • Technical support services
  • Eligibility specialist
  • Intake services
  • Youth supervision
  • Client services quality
  • Domestic services
  • Customer services
  • Community resources specialist
  • Productivity improvement specialist
  • Experience with at-risk youth
  • Youth advocacy
  • Victim services
  • Postal services knowledge
  • Confidential services
  • Certified Microsoft Office Specialist
  • Child welfare and protective services
  • Customer service specialist
  • Radio 10 code proficiency
Education and Training
Regis University Denver, CO Expected in 01/2020 Bachelor of Science : Applied Psychology - GPA :
Certifications
  • First Aid/CPR
  • Salesforce
  • Microsoft Office Specialist (MOS)
Experience
County Of Douglas - Youth Services Specialist 1
Castle Rock, CO, 11/2019 - Current
  • Develop and maintain professional relationships with youth in an effort to support them in their program.
  • Coach and mentor youth within the behavior management program and role model pro-social behavior.
  • Use DYS Behavior Expectations, positive reinforcement, group processes, teaching of skills and other interventions to shape behavior change.
  • Reinforce use of safe practices including methods of supervision and structure that maintain a non-violent milieu.
  • Supervise groups of youth in daily structured programming to include recreation, leisure activities and special events.
  • Facilitate psychoeducation, skill development and other youth groups.
  • Support use of safety and self-care plans.
  • Support youth and groups of youth, while in care. Support treatment and case plan goals and objectives (for committed youth).
  • Provide supervision and support of community transition/reintegration opportunities for youth.
  • Provide immediate intervention in individual and group crisis situations.
  • Use non-escalation and de-escalation and, in emergencies, use approved physical response techniques when all other interventions have failed.
  • Teach and enforce established DYS rules, policies, and procedures.
  • Conduct searches of individuals and rooms for contraband items and inspect the safety of doors, windows, and grounds.
  • Utilize computer software to document incident reports and other activities when required.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Partnered with interdisciplinary teams to implement care plans.
  • Educated patients on various resources, services and programs to maximize care.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Harpercollins Publishers - Eligibility Technician
Boston, MA, 07/2015 - 10/2020
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Processed benefits applications, which included documents for food stamps and medical assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Papa John's - Customer Service Representative
Rancho Palos Verdes, CA, 11/2011 - 07/2015
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Worked with managers to develop service improvement initiatives.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Answered 60+ inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Ampco Transportation Services - Assistant Manager
City, STATE, 07/2005 - 11/2011
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Evaluated employee performance and developed improvement plans.
  • Trained team of 40+ to deliver outstanding customer service, boosting customer satisfaction ratings.

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Resume Overview

School Attended

  • Regis University

Job Titles Held:

  • Youth Services Specialist 1
  • Eligibility Technician
  • Customer Service Representative
  • Assistant Manager

Degrees

  • Bachelor of Science

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