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youth leader strategy coordination resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Keen leader with strong analytical thinking. Proficient in UX Design, research methodology & strategic planning. Complimented for strong communication & collaboration skills.

Skills
  • UX Design
  • Research Methods
  • Complex Problem Solving
  • Strategic Planning
  • Analytical Thinking
  • Quantitative/Qualitative Research
  • Revenue Protection
  • MS Office/MS Project
  • Google Analytics/Sheets
  • SPSS/Qualtrics/Figma
Experience
Founder/CEO/Strategist, 01/2023 to Current
Church City USA, ,
  • Monitors key performance indicators and implement performance improvement initiatives, as needed.
  • Utilizes dashboards and reports to monitor and evaluate performance.
  • Keep track of the key performance indicators to identify trends to then use metrics to create line charts to follow the progress in sales over time.
  • Making data-driven decisions that answer to the likes, interests, & needs of subscribers that has increase subscriptions by 17%.
  • Create & schedule to launch daily motivational blast SMS messages to subscribers.
Youth Leader/Strategy, 06/2018 to Current
United States Postal Service, USPSCity, STATE,
  • Project Management/Coordination
  • Lead, Mentor, & Coach a group of approximately 30 youth and young adults.
  • Recommended & Implemented successful solutions to address pain points in Church City youth department such as break out rooms, weekly texts, feedback sessions & surveys etc.
  • Work cross-functionally with media team, usher team, security team and ministers to plan successful events with guest experience at the core.
  • Research: Execute Weekly group & 1:1 interviews /check-ins with youth to gain insight & feedback on their spiritual journey, goals, needs and experience in the ministry.
  • Collect qualitative/quantitative data for Insight driven decision-making.
  • Strategic planning: Collaboratively brainstorm with other youth leaders on creative strategy to optimize youth experience & gravitate youth to Church City USA.
  • Utilize analytical/design thinking to develop creative ways to increase youth involvement in all ministry programs, services & special events.
  • Facilitate meetings identifying pain points within youth, establish goals, define team strategy and vision, identify best solutions.
  • Guide youth with character & career development.
  • Oversee youth department during services;
  • Managing schedules, assigning tasks, deadlines & stepping in where necessary to assure seamless time management of production & projects.
  • Create steps & prioritize work load to achieve organization's goals & objectives.
  • Point of reference to the youth/church members & point of contact to the leaders & director of the organization.
  • Promote importance of mental health.
  • Strategize methods to cater to the youth's mental & emotional needs.
  • Managed Church City Youth Instagram page resulting in youth attraction & engagement.
  • Implement and Enforce the values, policy and highly ethical standards of Church City USA to everyone that enters the building.
  • Educated youth on biblical, moral, ethical and values-based curriculum via presentations & interactive activities.
Bulk Mail Technician, 03/2015 to Current
EOC Youth EmpowermentCity, STATE,
  • Monitor operations of mail processing lifecycle from mail acceptance to dispatch.
  • Collaborative & cross-functional work with techs, clerks & handlers to ensure proper & timely mail processing.
  • Exceptionally pass all ethics, policy and compliance trainings throughout career.
  • Revenue/Finance Protection; Detecting technical errors with client accounts & statements as well as errors in mail preparation to collect difference in pay.
  • Resolve discrepancies, as required.
  • Revenue/Finance Protection; verifying correct postage is paid; increasing the Hicksville, NY bulk mail dept monthly revenue by 10%.
  • Organize revenue reports & projection sheets.
  • Execute easy-fix solutions (ie: Immediately moving out-of-sort mail to proper next handling to ensure timely delivery).
  • Customer Support feedback via email, phone, postal one to improve customer experience.
  • Manage accounts.
  • Utilize technical skills to contribute to the USPS Postal One systems' vision that reduces hindrance to services provided to clients.
  • Accept payments via Postal One systems.
  • Exceptionally trained new clerks/techs.
  • Logistics: Dropshipping/Dispatch
  • Verify, Seal & Label pallets/trucks according to mail destination.
  • Call in for truck dispatch; providing info such as mail type & class, destination, number of pallets, truck & seal number.
  • Fill out log book of every truck dispatched.
Youth Advocate Intern, 01/2019 to 04/2019
Company NameCity, State,
  • Created and conducted Stress Workshops/Presentations for the youth.
  • Curated Stress Tests/Surveys to promote mental health awareness in youth.
  • Aid youth in employment search, education & training.
  • Connected youth to robust education programs and personalized services.
  • Processed referrals to obtain community resources for housing, public assistance and healthcare services for clients.
Education and Training
Bachelor of Arts: Psychology, Expected in to SUNY College At Old Westbury - Old Westbury, NY
GPA:
  • Research Methods & Analysis
  • Hypothesis Testing
  • Determine approaches & methodologies
  • Formulate Surveys via Google Forms & Qualtrics
  • Input data into SPSS
  • Gather, evaluate and analyze data from multiple sources (ex: prior research)
  • Data Analysis
  • Storytelling: Present results & limitations/recommendations for betterment of future studies
  • Conducted Quantitative/Qualitative studies
  • Survey Design
Certification: Basic Life Support (BLS), Expected in 05/2023 to National CPR Foundation - ,
GPA:
  • HCP-CPR (Adult/Child/Infant/Choking)
  • Automated External Defibrillation
  • First-Aid
Certification : UX Design, Expected in 10/2022 to Google Coursera - ,
GPA:
  • App Design
  • Ideation
  • Identify User Pain Points
  • Personas/User Story
  • Wireframing
  • User Journey Mapping
  • Prototyping/Agile Scrum
  • Customer Journey Map
  • White Board Session
Course Completion: Marketing Research, Expected in 07/2022 to META Blueprint - ,
GPA:
  • Capture Insights Course - Identify types of research and insights from primary and secondary sources. -From a list of possible sources, identify additional research and insight opportunities. -Determine the strength of my current insight and research practices.
  • Combine Campaign Insights w/ Research Course -Determine opportunities and parameters when gathering information. -Combine campaign insights with relevant research to prepare a story.
Languages
Haitian Creole:
Native/ Bilingual
Negotiated:
Websites, Portfolios, Profiles
  • https://Jessica-Claire-portfolio1.my.canva.site/

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Resume Overview

School Attended

  • SUNY College At Old Westbury
  • National CPR Foundation
  • Google Coursera
  • META Blueprint

Job Titles Held:

  • Founder/CEO/Strategist
  • Youth Leader/Strategy
  • Bulk Mail Technician
  • Youth Advocate Intern

Degrees

  • Bachelor of Arts
  • Certification
  • Certification
  • Course Completion

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