youth development specialist resume example with 6+ years of experience

(555) 432-1000,
, San Claireco, 94105
Professional Summary
A highly motivated administrative professional with progressive experience in a variety of industry settings, including Transportation services, Higher Education, Financial Sector – Tax & Accounting services, Children services and Social Assistance sector. A detailed oriented individual with exceptional abilities to examine, investigate and troubleshoot issues. Committed to ensuring the highest level of customer service through training, effective assessment and utilization of technology and proactive communication.
  • Microsoft Windows Operation Systems, MS Office Suite, Word, Excel Access, CUNYFirst, Query Builder,
  • SharePoint, Data Analysis and Reporting, SEMS (Student Engagement Management System), Survey Tools –
  • Qualtrics, Communication and Outreach applications – Eventbrite, Remind, Hobsons CRM
  • Planning routes and preparing schedules, as well as tracking and reporting progress with
  • Orders.
  • Handling customer queries and escalating serious complaints to management.
  • Complying to transportation regulations and company policies.
LaGuardia Community College Long Island City, NY Expected in May 2018 College Discovery (CD) : - GPA :
Baruch College / CUNYBA New York, NY Expected in Bachelor of Science Degree : Forensic Accounting - GPA :
LaGuardia Community College/CUNY Long Island City, NY Expected in Associate of Science Degree : - GPA :
Work History
Trenton, NJ, 03/2021 - Current
  • Facilitate, engage and support youth in all activities, including school, wake-up and bedtime routines, meals, chores, recreation, religious services, court preparation, court attendance, family visits, health care visits and other activities as necessary
  • Facilitate youth learning of pro-social, academic, and vocational skills
  • Mentor and guide youth individually and in groups while using a behavior management system to shape youth behavior
  • Facilitate youth group meetings in the residential unit and elsewhere
  • Address conflicts with crisis intervention methods such as verbal de-escalation, reframing strategies, and physical de-escalation techniques, using the least amount of physical intervention necessary
  • Serve as part of a rapid response team to respond to emergency situations
  • Work with youth to provide gang remediation activities and anti-bullying and violence reduction interventions
  • As part of an interdisciplinary team, develop individualized and group treatment, programming, and safety plans and support for academic achievement
  • Follow all policies and procedures including health, safety, and security protocols such as those concerning searches, headcounts, bed checks, intervention in volatile situations, the use of restraints, and others
  • Observe youth closely and record observations
  • Complete required reports on attendance, incidents, and behavior observations
  • Participate in youth admission and orientation processes
  • Drive transport vehicles and ensure youth safety in vehicles and court detention rooms.
Cambridge Associates Llc - Tax Associate
Arlington, VA, 01/2016 - Current
  • Exceeded targeted client retention rate year over year
  • Coordinate with IRS and state Tax department to resolve client
  • Investigate and respond clients IRS notifications
  • Meet greet and interviews clients
  • Medium to high complex tax Preparation
  • Helped clients with complex tax with Superior subject matter Knowledge.
Fairmount Santrol - Operations Manager
Dividing Creek, NJ, 09/2019 - 04/2021
  • Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives
  • Management responsibilities include, but are not limited to hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
  • Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub
  • Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
  • Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
  • Determines opportunities for improvement of key metrics and executes action plans to achieve results
  • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
  • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
  • Participates in the development of and responsible for administering company safety strategies and programs
  • Investigates, resolves and/or escalates customer service issues, as appropriate
  • Monitors all operational processes and procedures a compliance management system to ensure that the company complies with all legal regulations and ethical standards
  • Manages information flow by researching, recording and analyzing data and information
  • Trains and educates staff so that they are informed of any legal changes and updates to compliance guidelines
  • Acts as contact person and liaison between department heads and senior management
  • Conducts regular assessments to determine whether policies are compliant with the law
Fairmount Santrol - Operations Manager
Ottawa, IL, 05/2018 - 06/2020
  • Scheduling transportation services, planning routes, and assigning drivers
  • Developing and implementing improved transportation administration policies and procedures
  • Processing shipping documents, including bills of lading
  • Managing budgets, as well as processing purchase orders and payments
  • Monitoring drivers' logbook entries and performing payroll administration
  • Liaising between Supervisions and drivers, as well as collaborating with other departments to optimize transportation services
  • CD is an opportunity program for academically and economically disadvantaged students (age 18-24)
  • Disseminate information to students on program and institutional policies and procedures
  • Provide information to incoming CD students regarding outstanding documents
  • Plan and manage outreach activities for program compliance
  • Assist the CD Financial Aid Liaison in determining potential CD students’ financial eligibility
  • Assist incoming CD students (age 18-24) with financial aid applications and related paperwork
  • Intake and verify financial documents for potential CD students (age 18-24)
  • Maintain accurate records (including electronic records) of all interactions with CD students
  • Manage and maintain the communication log for CD students Input, update and maintain information on shared database
  • Retrieve and analyze data to identify trends in student enrollment
  • Prepare daily enrollment list, monthly reports and end of semester reports for the program and staff
  • Triage and refer students to the appropriate specialized staff for such issues as comprehensive counseling financial assistance, tutoring, and student engagement activities and programs
  • General office duties such an answering telephone, filing, making appointments, etc.

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Resume Overview

School Attended

  • LaGuardia Community College
  • Baruch College / CUNYBA
  • LaGuardia Community College/CUNY

Job Titles Held:

  • Tax Associate
  • Operations Manager
  • Operations Manager


  • College Discovery (CD)
  • Bachelor of Science Degree
  • Associate of Science Degree

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