I am adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
[<Job Title>] with [<Number>] years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Comfortable with change
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Quality Control
Process Improvement
Customer Relations:
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.Maintained composure and patience in face of difficult customer situations.Built and maintained successful relationships with service providers, dealers and consumers.
Partnered with national and local community service organizations to promote member and community involvement.
Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.
Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.
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