Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

[<Job Title>] with [<Number>] years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Highlights
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Fast learner
  • Skilled multi-tasker
  • Adobe and Adobe Flash proficiency

Comfortable with change


  • Skilled at mediation
  • Strong problem solving/troubleshooting skills

  • Remote access technology
  • Strong collaborative skills
  • Experience in various operating systems


Education
Savannah State University Savannah, Georgia Expected in May 2012 BBA : Computer Information Systems - GPA :

Coursework in [<Course Name>]

Coursework in [<Course Name>]

Coursework in [<Course Name>]

Coursework in [<Course Name>]

Coursework in [<Course Name>]

Coursework in [<Course Name>]

Ogeechee Technical College Statesboro, Georgia Expected in March 2001 Diploma : Medical Assisting - GPA :
Accomplishments

Quality Control

  • Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.

Process Improvement

  • Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Customer Relations:

  • Greeted and assisted customers.
  • Answered phones and responded to customer inquiries.

Experience
Atlas Executive Consulting - Youth Choir Director
Norfolk, VA, 06/2009 - Current
  • Schedules, calendars Appointments, correspondence Event production Communication, including event programs Responding to emails, phone calls Maintaining accurate choir databases Worship planning meetings as needed Performing other duties as requested.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.Maintained composure and patience in face of difficult customer situations.Built and maintained successful relationships with service providers, dealers and consumers.

Partnered with national and local community service organizations to promote member and community involvement.

Common Spirit - Executive Assistant
Lincoln, NE, 07/2002 - Current
  • Schedule internal and external meetings Screen telephone calls and incoming mail, publications and other correspondence Compose letters, memorandums, presentation materials Maintains Producer's daily calendar and contact list Make travel and lodging arrangements Completes expense reports Create/edit PowerPoint presentations Set up and maintain files that may contain confidential information Interview Potential Clients/Employees Prepare reports as requested Assist in projects as needed Performs other related duties as assigned.

Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.

Effingham Hospital - Health Unit Secretary
City, STATE, 09/2003 - 08/2005
  • Served as liaison between departments Organized work environment Directed work of CNAs and volunteers Ordered supplies Upgraded medicinal dispensing system Proofed and edited hospital documents Transcribed Physicians' orders Responded promptly to patient call lights.

Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.

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resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Savannah State University
  • Ogeechee Technical College

Job Titles Held:

  • Youth Choir Director
  • Executive Assistant
  • Health Unit Secretary

Degrees

  • BBA
  • Diploma

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