I am adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
[<Job Title>] with [<Number>] years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Fast learner
- Skilled multi-tasker
- Adobe and Adobe Flash proficiency
Comfortable with change
- Skilled at mediation
- Strong problem solving/troubleshooting skills
- Remote access technology
- Strong collaborative skills
- Experience in various operating systems
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Coursework in [<Course Name>]
Quality Control
- Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
Process Improvement
- Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
Customer Relations:
- Greeted and assisted customers.
- Answered phones and responded to customer inquiries.
Norfolk, VA, 06/2009 - Current
- Schedules, calendars Appointments, correspondence Event production Communication, including event programs Responding to emails, phone calls Maintaining accurate choir databases Worship planning meetings as needed Performing other duties as requested.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.Maintained composure and patience in face of difficult customer situations.Built and maintained successful relationships with service providers, dealers and consumers.
Partnered with national and local community service organizations to promote member and community involvement.
Lincoln, NE, 07/2002 - Current
- Schedule internal and external meetings Screen telephone calls and incoming mail, publications and other correspondence Compose letters, memorandums, presentation materials Maintains Producer's daily calendar and contact list Make travel and lodging arrangements Completes expense reports Create/edit PowerPoint presentations Set up and maintain files that may contain confidential information Interview Potential Clients/Employees Prepare reports as requested Assist in projects as needed Performs other related duties as assigned.
Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.
City, STATE, 09/2003 - 08/2005
- Served as liaison between departments Organized work environment Directed work of CNAs and volunteers Ordered supplies Upgraded medicinal dispensing system Proofed and edited hospital documents Transcribed Physicians' orders Responded promptly to patient call lights.
Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.
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School Attended
- Savannah State University
- Ogeechee Technical College
Job Titles Held:
- Youth Choir Director
- Executive Assistant
- Health Unit Secretary
Degrees
- BBA
- Diploma
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