Friendly and enthusiastic Personal Assistant with 10 years of specialization in Customer
Satisfaction. Able to learn new tasks quickly and proficient in growing key customer
relationships. Represent establishment with friendly, professional demeanor at all times.
English Language Customer and Personal Service
Coordination Critical Thinking
Active Listening Clerical
Time Management Complex Problem Solving
Amazon DCM1 | Columbus, OHWarehouse Shift Supervisor11/2019 - Current
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Planned stock quantities according to marketplace demand and sales forecasts.
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Planned and executed Peak 2019.
Mansion Day School | Columbus, OHAdministrative Assistant08/2016 - Current
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Use computers for various applications, such as database management or word processing.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Maintain scheduling and event calendars.
Make copies of correspondence or other printed material.
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Learn to operate new office technologies as they are developed and implemented.
Managed and adjusted personnel scheduling for [Number] staff, monitoring resource allocation to provide optimal coverage and service.
Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
Assisted with administrative tasks, including filing, answering phones and [Task].
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Created and maintained spreadsheets and developed administrative and logistical reports.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Tracked expenses and documented records using [Software].
Self | Columbus, ohHome Health Aide11/2013 - Current
Clean rooms, hallways, restrooms, corridors, stairways, Kitchen, and other work areas so that standards are met.
Dust and polish furniture and Kitchen equipment.
Run errands, such as taking laundry to the cleaners and buying groceries.
Hang draperies and dust window blinds.
Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Interacted pleasantly with clients and patrons when performing daily duties.
Implemented innovative [Type] step-savers, reducing average cleaning time per room from [Number] minutes to [Number] minutes.
Education and Training
Franklin Heights High School | Columbus, OHGED in Marketing Education1996
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Companies Worked For:
Mansion Day School
Franklin Heights High School
Job Titles Held:
Warehouse Shift Supervisor
Home Health Aide
GED in Marketing Education
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