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wait staff kitchen staff resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

well-versed in guest services and operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Organized Attendant offering 9+ years of demonstrated success in service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Well-organized Administrative professional bringing excellent multitasking abilities developed over 9+ years of experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in computers with knowledge and a love of learning for database management. Ambitious with many years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Waitstaff training master
  • Conducting staff meetings
  • Foodservice staff management
  • Recruiting and retaining staff
  • Staff assignments
  • Administrative staff supervision
  • Training staff
  • Staff hiring and management
  • Staff orientation
  • Staff direction and support
  • Strategic Planning
  • Data Analysis
  • Business planning
  • Operations analysis
  • Negotiation
  • Customer targeting
  • Delegation
  • Relationship building
  • Inventory Management
  • Employee scheduling
  • Coaching and mentoring
  • Effective leader
  • Employee reviews
  • Scheduling
  • Human resources management
Work History
Wait Staff/Kitchen Staff, 02/2020 - Current
Csat Solutions Houston, TX,
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Carried out food items, sat customers and brought beverages to tables to help fellow wait staff.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Decreased customer wait times by efficiently carrying 8+ plates at one time without spilling or dropping food.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Operated as full-service food provider in upscale establishment by taking orders, preparing meals and collecting payments.
  • Processed payments and counted change to complete transactions.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Supported waitstaff and other team members in completing tasks.
  • Distributed food to wait staff quickly to provide excellent customer satisfaction.
Warehouse Manager, 01/2006 - 08/2019
Kitchen United Houston, TX,
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Oversaw and motivated team of 9 employees in warehouse to increase efficiency by 65%.
  • Managed scheduling and task delegation for 9-member warehouse team.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization or improve process efficiency.
Kitchen Manager, 05/2004 - 08/2019
The Lunch House City, STATE,
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Hired and managed all kitchen staff.
  • Checked and tested foods to verify quality and temperature.
  • Coordinated and organized all restaurant inventory.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent checks of line.
Education
High School Diploma: , Expected in 12/2003
-
Karns High School - Knoxville, TN
GPA:
Status -

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Resume Overview

School Attended

  • Karns High School

Job Titles Held:

  • Wait Staff/Kitchen Staff
  • Warehouse Manager
  • Kitchen Manager

Degrees

  • High School Diploma

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