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training mentor resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs.

Skills
  • Virtual Learning Management
  • Contract Negotiation
  • Simulation Leadership
  • Program Monitoring and Tracking
Experience
Training Mentor, 12/2021 to Current
Animal Health International, Inc.Sioux Falls, SD,
  • Coached, trained and mentored new team members and manager trainees.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
Customer Service Representative, 12/2017 to 12/2021
Good Shepherd RehabPottsville, PA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Public Safety Officer, 07/2013 to 06/2016
State Of South DakotaGettysburg, PA,
  • Drafted investigation and incident reports and submitted to appropriate personnel.
  • Responded to crimes in progress, initiating actions such as interrogation of suspects or medical aid for victims.
  • Investigated crimes, accidents and other reported incidents to foster resolution.
  • Enforced traffic and parking regulations.
Corrections Corporal, 04/2011 to 06/2013
Nebraska Department Of Correctional ServicesCity, STATE,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Education and Training
High School Diploma: , Expected in 06/2009 to Lincoln Northeast High School - Lincoln, NE
GPA:
: Emergency Management, Expected in to University of Nebraska At Omaha - Omaha, NE
GPA:
Activities and Honors
Skills
  • Virtual Learning Management
  • Contract Negotiation
  • Simulation Leadership
  • Program Monitoring and Tracking
Work History
Training Mentor, 12/2021 to Current
NelnetOmaha, NE
  • Coached, trained and mentored new team members and manager trainees.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
Customer Service Representative, 12/2017 to 12/2021
NelnetOmaha, NE
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Public Safety Officer, 07/2013 to 06/2016
University of Nebraska OmahaOmaha, NE
  • Drafted investigation and incident reports and submitted to appropriate personnel.
  • Responded to crimes in progress, initiating actions such as interrogation of suspects or medical aid for victims.
  • Investigated crimes, accidents and other reported incidents to foster resolution.
  • Enforced traffic and parking regulations.
Corrections Corporal, 04/2011 to 06/2013
Nebraska Department Of Correctional ServicesOmaha, NE
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

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Resume Overview

School Attended

  • Lincoln Northeast High School
  • University of Nebraska At Omaha

Job Titles Held:

  • Training Mentor
  • Customer Service Representative
  • Public Safety Officer
  • Corrections Corporal

Degrees

  • High School Diploma
  • Some College (No Degree)

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