LiveCareer-Resume

team lead counter server resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Skills
  • Thriving interpersonal skills creating an experienced leader, trainer and team player
  • Efficient, motivated, and eager learner
  • Confident decision maker in stressful situations
  • Able to develop and withstand strong professional relationships
  • Trained in customer service, conflict resolution, and communication
  • Devoted to organization, creativity, and detail
  • Ability to communicate orally and written
  • Responsible with a strong initiative and a persistent work ethic
  • Trained in CPR and Active shooter
Experience
Team Lead /Counter Server , 01/2019 - 10/2022
Cargo Largo Kansas City, MO,
  • Opened and closed store
  • Take customers orders/ counter/ Door Dash/ online orders
  • Prepare smoothies
  • Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
  • Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
  • Answered questions regarding menu items, assisting customers in making selections.
  • Resolved customer issues and concerns quickly to promote better service and keep lines moving.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Removed damaged and defective stock products, communicating discrepancies or shortages to supervisor.
  • Stored finished products in labeled cartons and recorded location.
  • Analyzed product labels and purchase orders to verify shipment content accuracy.
  • Unloaded twice weekly shipment from truck.
Cashier Team Lead, 10/2018 - 12/2019
Joliet Public Schools District 86 Joliet, IL,
  • Cashier balancing at beginning and end of shift
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Organized and filed stores daily, weekly and monthly paperwork for store manager.
  • Clothing Department, cleaned, stocked and organized on a daily basis.
  • Report shoplifters, call police and attend court appearance at Cecil County Courthouse.
  • Met high productivity standards in processing payments for customers.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Trained new team members in cash register operation, stock procedures and customer services.

Helped with purchases, locating items and signing up for rewards programs.

  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Multi-Sensory Reading Instructor/Paraprofessional Educator, 10/2004 - 06/2018
University Of Delaware City, STATE,

Acted as a Multi-Sensory Reading Instructor for children with learning differences

Observed and created individualized learning plans to address reading weakness

Assumed leadership role to develop and integrate DIBELS Reading Assessment Program School-wide

Interpreted curriculum and instructed Math for 1st grade

In charge of developing and recording report card communication for parents

Co-Teacher Physical Education, trained and implemented “Drums Alive" program involving drumming within fitness

Administered Terra Nova Testing Standardized Achievement Test

Maintained participation and communication throughout the community by participating in weekly Community Service Projects (food bank, liter removal, feeding homeless, etc)

Coordinated, mentored, and facilitated the placement and training of College students

Monitored, documented, and reported behavior of students with challenging behaviors to aid in IEP development

Substitute Teacher for grades 1-8

Assumed leadership role with new mutually beneficial creative projects involving visuals

Responded to administrative tasks before required deadlines

Prepared and provided program planning to the University of Delaware College School Summer Camp program

Maintained open and effective communication while assisting the implementation of technology and STEM curriculum

Pre-K Paraprofessional, 09/1997 - 10/2006
Cecil County Public Schools City, STATE,
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Instructed and assisted students during craft activities.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Sanitized toys and play areas, swept and vacuumed floors and wiped counters to mitigate germ spread.
Education and Training
High School Diploma: , Expected in 06/1982
-
North Marion High School - Farmington, WV,
GPA:
Status -
Certification: , Expected in 2006
-
Reading Assist Institute - Wilmington, DE,
GPA:
Status -
Certification For State of Maryland: Paraprofessional / Praxis 1, Expected in
-
Cecil Community College - North East, MD
GPA:
Status -

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Resume Overview

School Attended

  • North Marion High School
  • Reading Assist Institute
  • Cecil Community College

Job Titles Held:

  • Team Lead /Counter Server
  • Cashier Team Lead
  • Multi-Sensory Reading Instructor/Paraprofessional Educator
  • Pre-K Paraprofessional

Degrees

  • High School Diploma
  • Certification
  • Certification For State of Maryland

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