Compassionate Healthcare professional with 3 years of experience providing comprehensive support and care. Committed to increasing treatment knowledge through hands-on learning for professional development. Proven ability to solve complex problems and stay calm in emergency situations. Skilled at maintaining relationships with patients to provide quality care. Diligent worker focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Skills
Anwering phones
Cleaning and organization
Customer service
Communications
Problem Resolution
Order processing
POS system expertise
Sanitization
Safe food handling
Cash register operation
Menu memorization
Supporting daily living needs
Progress documentation
Patient care
Behavioral Management
Appointment setting
Project planning
Errands
Cooking meals
Travel administration
Community integration
Light cleaning
Work History
08/2018 to Current
Support Community Living Mcdonald's – Oak Park, MI,
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Helped family member plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Supervised daily activities and provided assistance when needed.
Worked to improve and enhance patient lives through effective and compassionate care.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Helped clients manage money, pay bills and shop for groceries or personal items.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Trained newly added teammembers as a host
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Planned and executed all-guest parties by organizing menus, spaces and special requests.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Informed servers of newly seated parties for speedy service.
Monitored seating area and checked restrooms everyday to keep spotless.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Assisted managers with quickly resolving service- and food-related issues.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Checked identification to enforce age regulations for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Greeted and maintained relationships with regular customers.
06/2014 to 02/2018
Ice Cream ServerDairyzone – City, STATE,
Greeted incoming customers and provided friendly customer service.
Maintained cleanliness and organization in all areas of establishment, including supply room, prep station and restrooms.
Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
Accurately processed sales transactions, including cash, debit and credit.
Kept work area tidy and sanitary, promptly addressing spills and other messes.
Delivered orders to customers at tables, acting promptly after ice cream was scooped to avoid melting.
Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
Maintained menu knowledge to provide recommendations and answers to customers' questions.
Cleaned food preparation areas, tools and equipment.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Efficiently prepared sandwiches and other menu items for guests.
Trained team members to prepare sandwiches and other items according to instructions.
Assisted guests, including offering personable greetings and taking orders.
Reconciled all receipt totals, cash and credit payments to address any shortages.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Expected in 05/2018
High School Diploma: Lincoln High School - Des Moines, IA, GPA:
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